Is Pool Supply World a legitimate website?

Stephanie Baker

New member
May 20, 2020
2
Pueblo West, CO
Hello, I ordered a pump and filter from PSW almost 2 weeks ago. The other item from the same order has arrived and been installed. I have tried reaching out to customer service multiple times - phone calls, emails, messaging - without success. The closest I've gotten to a response was that they couldn't tell me what happened to my order and they put in a request to investigate. I'm just wondering if I am out the money for the pump and filter and if I should just buy one elsewhere.
 

Rancho Cost-a-Lotta

Silver Supporter
Apr 10, 2018
1,456
Rancho Cucamonga, CA
I've purchased items from them in the past, so I'm assuming it's a legitimate business.

@Farmerstan91 was having a hard time getting a hold of them earlier this week...

 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
18,092
Northern NJ
Many internet retail sites carry little or no inventory among the many products they list for sale. When you order they drop ship products from various stocking distributors. That causes the different deliveries for products in the same order. It is also why they need to investigate and can’t give an immediate answer about who dropped the ball.