Interior Finish issues and Pool Builder

dice7074

Bronze Supporter
Jun 19, 2017
103
Surprise, AZ
So it's been 5 months since our pool was completed and I've been noticing that my pool isn't as blue as it used to be, or even should be. Long story- short, I went to NPT to ask questions about my finish and the manager said he would need the name of the installer (plasterer, not builder) who did my pool, startup numbers, and the chemistry numbers that my pool has been reading at for the last 5 months. My numbers are easy to give to him because I did the chem myself and they were pretty consistent all the way around, but the installer is what is really frustrating me... I called my PB and asked him who the installer/plasterer was for my pool and he said he was. As the conversation continued, he said that "National Pool Tile" is not where we got our interior from, National Pool Tile is only where we got our tile from...

First off, we were told to go to NPT to pick out colors for our pool finish because he uses StoneScapes for mini pebble - I still have the Aqua Blue sample I chose.
Second, PB told us to also check out Noble Tile for our tile because they had a good selection for decent prices - We got our tile from Noble, not NPT.

Back to the finish... PB told us to pick out our mini pebble from NPT- and their line of mini pebble is "StoneScapes"... So, by him saying that he "didn't" get my interior from NPT, is he telling me that he didn't sell me the product that I thought I bought? And is that maybe why I'm not satisfied with my result?

Someone please point me in a direction because I really don't know what I should be focusing on right now. SOOOOO :taped::grrrr:
 

kimkats

Mod Squad
LifeTime Supporter
Jul 10, 2012
48,137
Tallahassee, FL
I am going to have to "chew" on this one for a bit..............I know the first thing that popped into my head but want to think it over some more.

Kim:kim:
 

Chopjaw

Well-known member
Oct 29, 2016
221
Henderson
The pool is less than 5 months old and it's not right. I would be losing my mind. Seriously bro It's the guy who took your money for the pool. He's the first person to start and end with.
 

kimkats

Mod Squad
LifeTime Supporter
Jul 10, 2012
48,137
Tallahassee, FL
I am going to say I agree with the above. First and foremost it is the PB who holds the bottom line. Start with him and push to get what is right for you and your pool. Let us know what he has to say about all of this please.

Kim:kim:
 

dice7074

Bronze Supporter
Jun 19, 2017
103
Surprise, AZ
Thanks everyone. I am just so irritated and LIVID right now. I keep going over and over in my head that he said he doesn't get his interior from "National Pool Tile", but I have an email from his office manager SPECIFICALLY STATING that they "use StoneScapes for their mini pebble finish"... And then he said that HE is the installer for our plaster... "Uhh, no you're not. You subbed that out!" I just want to pursue legal action at this point.
 

dice7074

Bronze Supporter
Jun 19, 2017
103
Surprise, AZ
The contract says mini pebble. But the I kept all of our correspondence and I have an email from the office manager specifically stating they use StoneScapes for their "minipebble" finish.

*UPDATE*

My husband called the PB and the PB is now saying that he "did" use StoneScapes for our pool and that he was going to give NPT a call...

... Something doesn't sound right... Why would he call NPT? From my conversation with NPT, the only way they could/would step in, is if they verified what I have in my pool is their product - this is why they needed to know the name of the plasterer, so they can cross-reference if their materials were bought for my pool the day finish was installed.
 

kimkats

Mod Squad
LifeTime Supporter
Jul 10, 2012
48,137
Tallahassee, FL
The pool builder might have bought the plaster and handed it off to the plaster guy??? It will be interesting to see where this goes.
 

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lasvegaspools

In The Industry
Jan 19, 2015
168
Las Vegas, NV
Most contractors do not buy the material the day of the installation, they have delervies once or twice week. They can use dates to cross reference but more than likely their relationship with the installer will be the main factor, meaning do they know the installer uses NPT products.
 

JoyfulNoise

TFP Expert
Platinum Supporter
May 23, 2015
17,704
Tucson, AZ
Pool Size
16000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
I would engage a lawyer, one specifically versed in construction & contract laws, and seek professional advice. A 1 hour phone call with a lawyer who has reviewed your contract and all of your correspondences will cost you $250-$350 in legal fees but you will get ACTUAL legal advice and know what options are available to you. Talking to a lawyer doesn’t mean you’ll necessarily be hauling the PB into court but it will give you the knowledge you need to confront the PB and not make statements that are factually wrong or take positions that you can’t follow through on.

No one here can give you proper legal advice.
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
10,468
Eastern Ohio
Pool Size
25000
Surface
Vinyl
Chlorine
Liquid Chlorine
No one here can give you proper legal advice.

TFP is here to assist you in anyway we can. That said, this sort of issue isn’t one where we can assist in good faith. Like it or not to get this issue sorted correctly you’ll need assistance from the builder in some way. Only after doing all you can with the builder would I worry about legal options. TFP hates that this is occurring however there’s not much we can do in good faith to assist.
 

dice7074

Bronze Supporter
Jun 19, 2017
103
Surprise, AZ
do they know the installer uses NPT products.

This is what the manager at NPT was talking to me about. He said that sometimes PBs hire installers and tell them that this owner wants this finish. Unfortunately, he said that if an installer wants to make more profit, he will get the finish materials from a different company because it looks the same, but it's cheaper. This is why he needed the name of the installer, because if he had that, he would know what the installer purchased for my pool, and if he even bought the product from NPT... If there is no record of materials purchased for my pool, then it wouldn't be an NPT product, and he couldn't step in and warranty my finish.
 

PoolguyinCT

In The Industry
Jul 21, 2014
3,077
Connecticut
This is what the manager at NPT was talking to me about. He said that sometimes PBs hire installers and tell them that this owner wants this finish. Unfortunately, he said that if an installer wants to make more profit, he will get the finish materials from a different company because it looks the same, but it's cheaper. This is why he needed the name of the installer, because if he had that, he would know what the installer purchased for my pool, and if he even bought the product from NPT... If there is no record of materials purchased for my pool, then it wouldn't be an NPT product, and he couldn't step in and warranty my finish.

NPT goes to dealer via distributor or buying group/collective.
 
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