Intellipro VSP Power out Failure

Kjnutter

Member
Oct 20, 2016
5
Tucson Arizona
This is out of the box, right after the pump was installed. The first message on the LED is ALARM Power out Failure. I am not sure what to do to get it to reset?
Anyone have any ideas, I've tried the Enter and Reset, the UP Down arrow #1 no movement. Any suggestions are welcome
 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
9,893
Northern NJ
Welcome to TFP.

What model GFCI CB is the pump connected to?

 

Jimrahbe

Mod Squad
TFP Expert
LifeTime Supporter
Jul 7, 2014
14,230
Bedford, TX
KJ,

The very first thing to do is measure the input voltage to the new pump.. Measure between L1 and L2... Do not measure L1 to ground and L2 to ground..

Tell us what voltage you get.

Thanks,

Jim R.
 

Kjnutter

Member
Oct 20, 2016
5
Tucson Arizona
Jim R.
Thanks, I will do I have to pick a meter. As an FYI this same set up was what I had on the Intellipro pump I just replaced. Would the new pump need a different set up..they are a bit dirrefer=nt but not by much.
Thanks,
Kevin
 

Kjnutter

Member
Oct 20, 2016
5
Tucson Arizona
Welcome to TFP.

What model GFCI CB is the pump connected to?

Allen, First, thanks for the reply. As I mentioned to Jim R. this is the same set up as an earlier version of the pump worked off of. How would it change? or has the pump requirements changed?
 

JamesW

TFP Expert
Mar 2, 2011
16,392
Ok, you might have a power supply problem. The next step is to verify the voltage to the pump.

Try Turning off the breaker for a few minutes and then back on.

Can you describe the wiring from the house breaker to the pump?
 

Jimrahbe

Mod Squad
TFP Expert
LifeTime Supporter
Jul 7, 2014
14,230
Bedford, TX
Kevin,

When troubleshooting it is never a good idea to assume or start in the middle... That is why James and I asked what the input voltage is actually reading.. Like you, I assume that the voltage is going to be ok if it was working before... but years of troubleshooting experience has taught me to never trust an assumption, and to never believe what the previous tech said was true unless you tested it yourself.. :mrgreen:

Thanks,

Jim R.
 

Rocket J Squirrel

Bronze Supporter
Jun 7, 2018
529
Alamo, CA
Did the alarm not clear by itself? I used to run my Intelliflo off a mechanical timer. It was normal for it to show that alarm every time power came on via timer. It would reset itself and work normally very quickly. It was just complaining it had lost power, then it got over it.
 

JamesW

TFP Expert
Mar 2, 2011
16,392
I'm wondering if the old pump was actually bad or if there's just an electrical issue.

During troubleshooting of the old pump, I would have expected that the power supply would have been checked.

Maybe it's two related issues. Maybe a bad power supply damaged the pump or maybe a bad pump damaged the power supply.