Intelliconnect restarts Intelliflo VSF every 15 minutes

Jimrahbe

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@ryanfaricy

Time for me to learn something... What is a "PNRA1" device?? I have no clue what that is, or how to even know... I don't have an IntelliConnect, but would like to know anyway..

Thanks,

Jim R.
 

ajw22

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@ryanfaricy

Time for me to learn something... What is a "PNRA1" device?? I have no clue what that is, or how to even know... I don't have an IntelliConnect, but would like to know anyway..

Thanks,

Jim R.

It sounds like Pentair is using two different boards with different firmware in the Intelliconnect. One marked PRN and the other marked PIF. When you register the device with Pentair you tell them which version you have.

It is two different versions in the supply chain with the same product name and P/N.
 
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ryanfaricy

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It sounds like Pentair is using two different boards with different firmware in the Intelliconnect. One marked PRN and the other marked PIF. When you register the device with Pentair you tell them which version you have.

It is two different versions in the supply chain with the same product name and P/N.

Yep, exactly this. There's a little label inside the cover of the unit, with a number that you enter into the Pentair Home app during setup. The "bad" ones start with PNRA1 while the "good" ones start with PIF. :)

My new IntelliConnect is still running everything perfectly so I'm happy!
 
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BowserB

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Just curious, Ryan. Did you swap out your IntelliConnect as a warranty item, or did you just buy another one? It's more than a little disturbing that Pentair wouldn't have made the fix for 15 minute restarts a priority. My PIF version is from August 2018, so I also wonder which is the newer one? There used to be a really good and really helpful and informative tech support manager at Pentair. He even stayed on the phone with me talking me through a couple of issues. His name is Brian Booths. Sadly, I guess he's moved on, as a year ago, my emails to him started bouncing.
 
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ryanfaricy

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Just curious, Ryan. Did you swap out your IntelliConnect as a warranty item, or did you just buy another one? It's more than a little disturbing that Pentair wouldn't have made the fix for 15 minute restarts a priority. My PIF version is from August 2018, so I also wonder which is the newer one? There used to be a really good and really helpful and informative tech support manager at Pentair. He even stayed on the phone with me talking me through a couple of issues. His name is Brian Booths. Sadly, I guess he's moved on, as a year ago, my emails to him started bouncing.

I was in touch with them - they don't think they can make the fix in the firmware, which is why they can't just push out an update. He stated it's a problem in the WiFi module they're using.

I didn't want to wait so I just bought one myself and I will try to get Pentair to buy the other one back. If you're a PIF, you're all good with no worries. It sounds like the PNR devices aren't common in the supply - I just had bad luck getting one from the my original order distributor (Spreetail). Pinch a Penny had what I needed and everything is still working perfectly.

(Edit: my PNR had a 2018 date on it also)
 
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ryanfaricy

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I just remembered I bought the "bad" IntelliConnect via Target.com (Spreetail was the seller on there) so I'm heading to their store to return it for a full refund! :)
 
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