Intellicenter: No Ethernet cable detected

[mkmkmkmk]

Hi all

I have an intellicenter bundled with the WiFi module. I’ve tried multiple Ethernet cables between the board/power module and between power module/antenna (to the poe port). I’ve tried to reseat the power cable from both ends. The lights on the Ethernet ports never light up. When I go to configure network the display shows No Ethernet cable detected.
Any advice?

Thanks!

 

[ajw22]

Have you called Pentair support? Folks say they get good service from them. It sounds like a hardware problem and maybe warranty claim.

@MyAZPool @setsailsoon ideas?

 

[mkmkmkmk]

they were closed yesterday when I tried - will try them again today. thanks

 

[setsailsoon]

Just to make sure I understand, you have used multiple Ethernet cables plus the short power cable has been reversed, correct? If so, I would CAREFULLY check voltage at the end of the two wire cable and at the board connector. If you're not getting power at the board call customer service. If at the board but not at cable end may be a cable issue, might be helpful to know before you call customer support. Diagram below for clarification. Be very careful checking the board connector. It's easy to short the connection accidentally.

Chris

 

[mkmkmkmk]

I've tried multiple known-good cables from Power Module <-> Wireless Antenna and Power Module <-> Main Board. I've unplugged and re-plugged (same orientation) the short power cable to the main board, just to make sure it had contact. No rotation (it was factory installed).

 

[setsailsoon]

Also, check the LV breakers on top right side of panel.

 

[setsailsoon]

Did you check voltage?

 

[mkmkmkmk]

No voltage on the main board for the 2 pins (power module cable). Also the LED directly below it is off. LV Breakers seem fine.

 

[setsailsoon]

I'd call customer support. Mine powered up immediately.

 

[MyAZPool]

No voltage on the main board for the 2 pins (power module cable). Also the LED directly below it is off. LV Breakers seem fine.

If no voltage (should be 24Vdc) at the Wi-Fi bridge pins, then certainly sounds as if a possible MotherCard problem and per ajw22 and setsailsoon, probably should be addressed with Pentair Tech Support as a warranty issue. They should have the applicable script to walk you through troubleshooting steps first and if troubleshooting is not successful should schedule a warranty tech to come out and replace.
r.

 

[mkmkmkmk]

thank you all

 

[mkmkmkmk]

Turns out, I'm an idiot. Had the 2-pin connector on EHTR instead of the 24V which was obscured by other cables. Apparently if you plug things in the correct way, magic happens.

Thank you!

 

[ajw22]

if you plug things in the correct way, magic happens.

BTDT