iAqualink says Service Mode

pgershon

Well-known member
Jul 15, 2012
65
My iAqualink (version1) is hardwired through a router, so not a wifi issue. Periodically, the iAqualink says "service mode" while my touch panels work fine (and Jandy is not in service mode). The device status button says offline too ("service mode" comes when you try to connect). The problem is fixed by pressing the reset button on the Jandy power center, but this cannot be done remotely. Been hard to say what brings this problem on - it will happen a few times over a short period, then be fine for 4 weeks at a time. Any ideas what could be going on? Second time in 4 days I have had this issue, and I am no where near the reset button now.
 

sharper4

Well-known member
Sep 2, 2008
80
I have the iAqualink v2 and only saw the Service Mode once, but it was b/c the pool company accidentally left the pool in service mode. Perhaps a quick call to Zodiac @ 800-822-7933 would be helpful.
 

pgershon

Well-known member
Jul 15, 2012
65
I have the iAqualink v2 and only saw the Service Mode once, but it was b/c the pool company accidentally left the pool in service mode. Perhaps a quick call to Zodiac @ 800-822-7933 would be helpful.
I tried emailing them. I had same issue last year and Zodiac was NOT able to help. Fortunately it went away fro 12 months or so, but now is back. All Zodiac suggested was some kind of communications lag. I suppose when the unit went to Service Mode, it never registered to the iAqualink that it was back in Auto.

I still would like to know (a) why this happens and how I can prevent in the future and (b) if there is another way to reset without physically being at the equipment
 

Bama Rambler

Mod Squad
TFP Expert
Bronze Supporter
LifeTime Supporter
Jun 22, 2009
24,165
SouthWest Alabama
I'd try unplugging the Ethernet cable on both ends and cleaning the connectors with some contact cleaner and see if that helps.
Also, have you tried another cable to see if that fixes the problem?
 

Pool Clown

In The Industry
Sep 5, 2008
2,171
Silicon Valley, CA
When you put the system into service mode, the remote is, in effect, being turned off or removed from the system. When you get that on your remote, it means you have no data either wireless-ly or wired BUT you still have power, just no comm. Check the connections AND the wire itself between components. Or in the case of wireless (not wifi) check connections to the transmitter and try to get line of sight between the transceivers. Coverage can change through, say trees, shrubs, anything living. Compared to a solid (wood, brick, etc.) wall.
 

pgershon

Well-known member
Jul 15, 2012
65
To add to my description of the situation, when system is running in auto but iAqualink is saying service, it will periodically display settings as if the STATUS button were place. It gives me the "Equipment Status" - AquaPure settings alternating with "Service Mode - No Operations Allowed Here". Again, this is wired system, and it is cleared up by resetting at the main board.