iAqualink not accepting device number

Pool$

Member
Nov 26, 2020
24
Placerville, Ca
Setting up iAqualink 2.0 on new pool. I have it connected to my router and the lights on the housing indicate wifi and internet connection. I created an account, but when I try to "add location" I get "enter valid serial number" error. I'm using the 12 digit code that is on the housing and on the startup packet. I've tried the Android App and the Web interface.
Any ideas?
 

e_sully

Gold Supporter
Dec 23, 2013
31
White Plains, NY
Pool Size
35000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Jandy Aquapure 1400
I assume you tried adding when the system was not in Service mode. You can't connect to a system in Service mode since it is locked out from changes except at the panel.
 
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