HAYWARD AQUAVAC 500 PROBLEMS

jgarden

Well-known member
Jun 29, 2014
112
Los Angeles, CA
Purchased the Hayward Aquavac 500. It worked fine for 2.5 years. Then it stopped working. Fortunately, was still under warranty. It took them 4 or 5 tries to fix it, each time I had to drive it 60 miles to the service center (and each time I brought it home, it still wouldn't work). A 60 mile drive in So Cal equates to about 2 hours.

Finally, hayward sent me a new one. About 1 year later the new one has stopped working. Truly unbelievable for a $1,000 robotic cleaner. I spoke with Hayward and they referred to me a warranty center closer to home.

Authorized service center 1 - We don't work on those.
Authorized service center 2 - We don't work on those.
Authorized service center 3 - We don't work on those.
Authorized service center 4 - We don't work on those.

I went back and forth with Hayward via email as well.....and then they stopped responding. Basically, their products are not very good and their customer service is the same.

Anyone have an Aquavac 500 that actually works more than 3 years?

What life expectancy should the consumer expect from a 1k robotic pool cleaner?

Are there any robotic cleaners that are solid reliable? What's the life expectancy of those models?
 
Last edited by a moderator:

mknauss

Mod Squad
TFP Expert
May 3, 2014
15,366
Laughlin, NV
Sorry your post has not received any replies. I honestly have not seen many of that type robot cleaners on the forum.

Take care.
 

Other Threads of Interest