Exactly where I ended up. In fact, I said almost this exact thing to him yesterday.
@mcleod has, at times, described the level of the water in the pump to be at or below the bottom of the inlet port. He can watch the water from the inlet fall into the pump basket! The pump is brand new (well, is supposed to be). Though of course that doesn't rule out it being the culprit.
If not the impeller, doesn't this have to be a suction-side leak? Or one of the pump's o-rings? He was going to attempt to do some leak detection. I've already shared the running hose trick with him, and he was going to try soap or dye as well. I told him I wasn't sure soap would work on a suction leak, but I suppose if he gets soap bubbles in the basket, or coming out of the returns in the pool, that would indicate a leak.
I also suggested he attach a 2" PVC pipe directly to his pump, and run that into his pool (above ground) to completely isolate the entire suction side plumbing from the equation, as a troubleshooting step. A drastic one, but that would determine if the problem is before or after the inlet connection to the pump.
He has also described at times that running his pump's "cleaning mode" temporarily solves the problem. He'll have to give you the details of that. Basically it just ups the pump's RPMs. I thought that might be a clue. Haven't I read here that sometimes suction-side leaks go away temporarily with increased suction? Or was it decreased suction? Could that indicate some sort of weird o-ring issue? I suppose a clog could also react to varying degrees of suction: intermittently seating or unseating itself, in essence becoming more or less of a clog under different flow conditions?
I've encouraged him to keep meticulous logs of everything he tries, to see if he can find a pattern, something re-createable. I'm not sure how well he's doing on that front. Temporarily bypassing the
entire suction side plumbing with a run of PVC was the only thing I could come up with to narrow the field.
He could also be experiencing multiple, simultaneous issues, that is fouling the troubleshooting (like more than one suction leak, or a leak
and a clog, or a suction leak
and a bad IC flow switch, etc). Until the air in the pump is tracked down, he really can't troubleshoot a possible secondary problem, no?
@mcleod, do you have proper o-ring lube?