Dolphin M600 Quality Issues?

panic_button

Bronze Supporter
Jun 23, 2019
67
Florida
Is anyone else experiencing issues on quality on the M600?

I purchased mine in August 2019, my pool was completed in October 2019. I've been using the robot 3x a week since December 2019 and is removed, rinsed, and set on the caddy and covered when not in use. So far, both tracks are very worn down, 1 track is almost split in half, the rear brush the foam (climbing rings) are deteriorated and fallen off and several of the paddles are hard have fallen off. The front paddles are fine and flexible. After calling Dolphin support, I was told these are consumable items and not covered under warranty. I would agree if the unit was more than a year old, but the replacement parts are over $150, I would expect more for a unit that is $1500+.

Thanks-
 

Jimrahbe

Mod Squad
TFP Expert
LifeTime Supporter
Jul 7, 2014
15,884
Bedford, TX
pb,

The foam climbing pads fell off of my Dolphin Premier after about 2 or 3 years.. I found that it works perfectly fine without them. When I replace the roller brushes, I will buy the full brushes and eliminate them all together. This robot is now over 5 years old and has the same tracks, but they are getting worn now and probably should be replaced. The brushes do not seem to have any wear at all???

I have no idea about yours, just giving you a point of reference..

Thanks,

Jim R.
 

panic_button

Bronze Supporter
Jun 23, 2019
67
Florida
Spoke to a support supervisor, and explained what I was told what was covered before I purchased the unit and all I got from the was a "Sorry, but it's not covered". I feel I wasted $1500+ on the M600, should have gone with my gut and bought the cheaper model... I will not recommend to anyone a Dolphin/Maytronics product any more!