Connecting to EasyTouch via ScreenLogic2 Wireless

ewag316

Member
Nov 14, 2021
8
Clermont, FL
Pool Size
23600
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
Any idea how to resolve this error message @ the red arrow? I'm about 99% sure I'm connected to my EasyTouch because I can see the air temps changing from my iPad and PC. The particular image below is from my PC. I have the customer and the service provider (Pentair Remote Control & Monitor) installed. Why did I put the service provider software on my machine? Because I'm a geek and wanted to see what it did. Interesting thing is, I can get my pool status pulled up on the RC&M software, and when thru that software I tell it to connect to my pool, I get that status window that pops up, goes thru a login protocol, appears to be doing ok, then it errors out at then end and tells me can't connect to protocol adapter. I'm telling myself that it has to be communicating to the EasyTouch otherwise I wouldn't be able to see air temp changes, so why can't I get it to connect this way?
 

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ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
29,831
Northern NJ
Pool Size
35000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60

Jimrahbe

Mod Squad
TFP Expert
LifeTime Supporter
Jul 7, 2014
23,571
Bedford, TX
316,

Have you tried removing the RC&M and tried just ScreenLogic by itself first?

Is your protocol adapter hard-wired or are you using the Wireless links?

I don't advise using the hard-wire approach, but temporarily using it to eliminate possible wireless link issues works well..

To be honest, I don't have a lot of experience troubleshooting ScreenLogic connection issues, as mine worked the very first time it was connected and I have never had an issue.

Thanks,

Jim R.
 
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