‘Chemical spill’ in my TF-100 box

[schwimmen]

(That should say TF-100.)

So my TF-100 box just arrived, but I can see and smell a spilled chemical. Says DPD powder. The top isn’t on the container. Looks more like a black rock than powder. For those who actually know what’s in this kit, is it safe to clean this up. Is the powder still good if it’s a solid block?

 

[needsajet]

You should contact TF Test Kits and I'm sure they'll send you a new one.

If you need to clean anything, put on some rubber gloves. The DPD powder will stain skin black and it's not a friendly chemical to ingest. It looks like your DPD powder opened up and something liquid leaked.

Some of the sealed containers may be usable as future spares, but I would wait for a new kit and get used to using it first.

Sorry to see that! It must have been a disappointment

 

[kimkats]

It will be taken care of. I have a ping into them now. Hold on a bit while they get back with you.

 

[OTPirate]

Sorry that happened. I will send you a PM or call me at 919-528-1454 so we can fix this. Rebecca, TFTestkits owner

 

[schwimmen]

A big THANK YOU, OTPirate, for a fast turn around on a new kit. Will plan to order from the original site next time around Excited to figure this pool chemistry thing out!

 

[hornedfrog38]

I received my first test kit today and the DPD powder was all in the box. The top had not been screwed on very well so it leaked out . The powder is white, but the OP with same problem is black. Is there a difference and should I contact them about losing a lot of the powder and how it got on everything inside?

 

[Sarah and Nate]

I received my first test kit today and the DPD powder was all in the box. The top had not been screwed on very well so it leaked out . The powder is white, but the OP with same problem is black. Is there a difference and should I contact them about losing a lot of the powder and how it got on everything inside?

Hi hornedfrog38, sorry that your kit showed up messy like this. Could you please email me at [email protected] with your order number? I will make it right.

Thanks,
Nate @ TFTestkits