BYOP Austin TX - Pentair Pool Light Cord is Too Short

[JoeyBagODonuts]

Started a new BYOP outside of Austin, TX in October 2020. Excavation in November, plumbing in December, gunite had a schedule delay, January, the ice storm threw us off schedule. Everything after the storm has been very slow. We're finally ready for plaster, hopefully next two weeks.

The electrician found one of our two pool lights needs a longer cord.

We currently have the 100' foot cord: Pentair IntelliBrite 5G LED COLOR Pool Light for Inground Pools | 12V 100' Cord | 601012

We need the 150' foot cord: Pentair IntelliBrite 5G LED COLOR Pool Light for Inground Pools | 12V 150' Cord | 601013

BYOP has a sister company called Wholesale Pool Equipment, based in Mesa, AZ. When I called about the light they said, "sure, we'll exchange it for the price difference, we have four in stock." The head of sales squashed the exchange because 1) the equipment was ordered in November 2020 and 2) the box was opened. He suggested we try to sell the old light on Craigslist. While I'm not opposed to selling things on CL, this was not a reasonable solution in my opinion. Not sure about next steps. I blasted BYOP's Facebook page, which only had 5 comments before mine, so not much of an audience apparently.

Any suggestions on where the buy the new 150' version?

 

[cowboycasey]

Wait a second, you blasted a company for you ordering the wrong light? Not sure how that happens, were they supposed to know how far away your pad was?? most electronics once opened are non refundable.. I understand they said one thing then changed there mind but that is what managers are for, people answering the phone have no clue about most things...

As for getting a 150 foot version... There are a few out there but slim picken...

Pentair IntelliBrite 5G LED Color Pool Light 601003 120V | PoolSupply4Less

The Pentair IntelliBrite 601003 brightest and most efficient underwater LED color light vailable. IntelliBrite automated color-changing pool and spa lights feature LED technology.

www.poolsupply4less.com

They are out at the normal stores..

Pentair IntelliBrite 5g Color LED Pool Light 120v, 150' Cord

www.polytecpools.com

Pentair Intellibrite 5g 120v 150' LED Pool Light - 601003-1 - INYOPools.com

601003 - Intellibrite 5g 120v 150' LED Pool Light

www.inyopools.com

 

[JoeyBagODonuts]

Wait a second, you blasted a company for you ordering the wrong light? Not sure how that happens, were they supposed to know how far away your pad was?? most electronics once opened are non refundable.. I understand they said one thing then changed there mind but that is what managers are for, people answering the phone have no clue about most things...

As for getting a 150 foot version... There are a few out there but slim picken...

Pentair IntelliBrite 5G LED Color Pool Light 601003 120V | PoolSupply4Less

The Pentair IntelliBrite 601003 brightest and most efficient underwater LED color light vailable. IntelliBrite automated color-changing pool and spa lights feature LED technology.

www.poolsupply4less.com

They are out at the normal stores..

Pentair IntelliBrite 5g Color LED Pool Light 120v, 150' Cord

www.polytecpools.com

Pentair Intellibrite 5g 120v 150' LED Pool Light - 601003-1 - INYOPools.com

601003 - Intellibrite 5g 120v 150' LED Pool Light

www.inyopools.com

I failed to mention, BYOP (Build Your Own Pool) measured everything, created the design spec and recommended the equipment, as part of their consulting service. They also recommend all the subcontractors, who they know well. That's our beef, we paid them for design spec and ordered equipment from their sister company, who we expect to be flexible on returns in this situation.

 

[cowboycasey]

AHHHHHHHH, well that is different... Knowing is half the battle...

I see said this blind man...

 

[BigPapaSmurf]

I see said this blind man...

….to his deaf wife….