AquaRite generating but no lights will illuminate

otter86753

LifeTime Supporter
Sep 26, 2013
564
Charleston, SC
My AquaRite is 2.5 years old and is generating fine (FC is where it should be) but the LED display lights are not working and the display has become very clouded and impossible to read. It is located in a covered area along with the pump and filter. Any thoughts?
 

JamesW

TFP Expert
Mar 2, 2011
14,936
Try resetting the display board. If that doesn't work, you will probably need a new display board. What are the first four of the serial number?

Are there ants or other insects in the box?
 

otter86753

LifeTime Supporter
Sep 26, 2013
564
Charleston, SC
Thank you Marian.

James, I removed the display board and reseated it yesterday prior to posting and nothing. There are no critters of any kind present. The serial number is 0900. Any insight is appreciated.
 

JamesW

TFP Expert
Mar 2, 2011
14,936
The serial number should start with something like 3A13. Is the display black? Can you read any numbers when pushing the diagnostic button?
 

otter86753

LifeTime Supporter
Sep 26, 2013
564
Charleston, SC
I can barely read the first two numbers which is the salt display and it is 35..but the next is indecipherable. 3A13190-...if you need the rest, I'll send you a PM.
 

JamesW

TFP Expert
Mar 2, 2011
14,936
The first 3 means that you have a three year warranty. The 13 means that it was manufactured in 2013. Since it was installed within three years, you might be able to get a new display board under warranty.
 

otter86753

LifeTime Supporter
Sep 26, 2013
564
Charleston, SC
James,

Many thanks. I had the warranty dealer in my area come out this morning and he had to replace both boards I had to pay $80 service charge, but that is small compared to what the boards would have been. I asked if I should be concerned about needing to have both boards replaced less than 2.5 years after install and he gave two comments: the marine environment I live in is hard on electronics and the second is Hayward has made improvements to the surge protection built in and have added a relay switch in the protection. The SWG was still producing chlorine I just couldn't read the display and none of the power lights would illuminate. Fingers crossed...