Algae or pollen?

[Jfran0203]

So i work in a pool store and a customer came in with this he showed me a video of the pool and this brown stuff was floating on the top and when this is undisturbed in a bottle or container it sinks but in his video it was just floating in giant clumps all across the pool so i was wondering if anyone knows what this might be i felt and and some particles do feel hard but majority of them dont i cant feel them i was thinking it might be dead algae or pollen but i dont think its pollen season right now... any ideas?

 

[Texas Splash]

Welcome! For us at TFP, it would be hard to tell from the photo alone and without more information from the owner. Might sound odd to you as a pool store employee, but we reply on pool owner home testing with a TF-100 or Taylor K-2006C test kit, then we would need to know how the owner has been chlorinating their pool, specifically what products used to see if there was a reaction to what they used. This includes any pool store items they may have added. I agree it seems a bit late for pollen, and if it was, there should be evidence of it all over their backyard.

 

[Jfran0203]

Welcome! For us at TFP, it would be hard to tell from the photo alone and without more information from the owner. Might sound odd to you as a pool store employee, but we reply on pool owner home testing with a TF-100 or Taylor K-2006C test kit, then we would need to know how the owner has been chlorinating their pool, specifically what products used to see if there was a reaction to what they used. This includes any pool store items they may have added. I agree it seems a bit late for pollen, and if it was, there should be evidence of it all over their backyard.

Well the pool hasnt been touched in two years so i dont think they would know

 

[Texas Splash]

Well the pool hasnt been touched in two years so i dont think they would know

Safe to say there's algae in there, perhaps more than one type.