LOL ... sorry, "professionally shocked" is just about the funniest thing I have read on this forum.
We are here to teach owners to maintain their own pools ... and we are more than happy to teach you.
But, if you are relying on "professionals" to maintain your pool, there is not much we can help you with as our methods will differ from what they are doing.
I appreciate your response. My pump broke while I was out of town and I came back to a very green pool. I didn't have the ability to bring it back to the previous state. However I do have my own test kit and do plan on doing my own maintenance from here on.