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Thread: My Hayward Star-Clear™ Plus filter is rusting?

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    My Hayward Star-Clear™ Plus filter is rusting?

    Hello
    I have a Hayward Star-Clear™ Plus C17502. The filter is only two years old but the stainless steel rod that goes down the center is rusting. There is one spot that always rust. Its like an imperfection or an artifact in the stainless when it was manufactured. I wouldn't want the rust particles to go through and stain my pool. Any idea on the warranty or where to buy the rod.
    Thanks.
    15k Diamond Brite, Aquarite SWG, 1.5hp StaRite, Hayward Star Clear 17502, AquaCal heat pump, Pentair Great White pool cleaner

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    Join Date
    Mar 2007
    Location
    Coastalish 'down easter'
    Posts
    4,160

    Re: My Hayward Star-Clear™ Plus filter is rusting?

    Could be an issue with the stainless manufacturing (lord knows there have been enough problems with the 'supposed' stainless faceplate screws of late) and the salt in the pool is attacking it (alternately, you may have run the pool for a while with low pH [ < 7.0])

    The part # is CX1750Z2 (it's called the "tie rod") and, as of 2006, listed for $108.46.

    I don't know the warranty nor where you should look for one, but with the part # and proper name for it and the old list price - you should be able to do a little searching and get a good price
    Luv& Luk
    -Ted

    Having done construction and service for 4 pool companies in 4 states starting in 1988, what I know about pools could fill a couple of books - what I don't know could fill a couple of libraries :-D

    POOL SCHOOL, TF Testkits, Jason's Pool Calculator, CYA vs. cl chart, (Just a few DARNED handy links!)

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    Join Date
    Oct 2007
    Location
    Valrico, FL
    Posts
    501

    Re: My Hayward Star-Clear™ Plus filter is rusting?

    The problem might be that the surface passivation in that area has been removed. You can restore it by cleaning all of the "rust" off (it actually is called brown staining) and applying a special paste to it. You can usually get stainless steel passivation paste at some of the larger marine supply stores.
    7,500 gal, IG pool, L shape 22' x 15', 1.5 hp pump, cartridge filter, AquaPlus SWG/Controller, Pebble-Tec liner.

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    Re: My Hayward Star-Clear™ Plus filter is rusting?

    Quote Originally Posted by dschlic1
    The problem might be that the surface passivation in that area has been removed. You can restore it by cleaning all of the "rust" off (it actually is called brown staining) and applying a special paste to it. You can usually get stainless steel passivation paste at some of the larger marine supply stores.
    Will do as it seems to be my only economical option at this point. See the text below for my reply from Hayward tech support. Thanks again TFP



    The basic warranty to the original purchaser covers the product for
    defects for a period of one year from the date of purchase (proof of
    purchase required), excluding failure due to problems with improper
    installation, improper use, or improper maintenance.

    Warranty
    service is available locally through the Hayward Authorized SERVICER
    in your area. Contact you local Hayward Authorized Servicer. Inform
    them of the problem or symptoms, the model and serial number for your
    equipment, and arrange a service appointment.
    You can locate a
    Hayward Authorized Servicer in your area by calling 800-882-0420 at
    our website by entering your zip code. Just go to:
    http://www.haywardnet.com/locator/

    Provide proof of purchase
    information in the form of an invoice, receipt, or contract listing
    the model and serial numbers. The warranty registration card
    contains this information. You can obtain a copy of your warranty
    registration by calling 908-850-1848.



    Hayward Technical Services
    One Hayward Industrial Drive
    Clemmons, NC (USA) 27012
    908-355-7995
    15k Diamond Brite, Aquarite SWG, 1.5hp StaRite, Hayward Star Clear 17502, AquaCal heat pump, Pentair Great White pool cleaner

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