- Jun 14, 2009
- 94
Just got my new heat pump, should I be concerned ?
- Thread starter fatcat07
- Start date
- Jun 14, 2009
- 94
Yes, the plastic is budging at the top. Just looks like the plastic was not placed or assembled correctly.
Well, then I guess it is up to you if the cosmetic issue warrants enough concern to contact Hayward about it.
- Jun 14, 2009
- 94
Thanks jblizzle. ...
The cosmetic fact doesn't really bother me, if it is just cosmetic. I just don't want it to be functionally damaged and have signed for it already. Since I really won't know until I connect it to power, but it looks like just the plastic wasn't place right and the actual control panel isn't damaged
The cosmetic fact doesn't really bother me, if it is just cosmetic. I just don't want it to be functionally damaged and have signed for it already. Since I really won't know until I connect it to power, but it looks like just the plastic wasn't place right and the actual control panel isn't damaged
Hi, when was the heater installed and what is the model number. Might be able to help.
- Jun 14, 2009
- 94
Hello Hayward Pool,
The Heater is being installed this week to power and the pool, the model number is "HP21404T".
- Jun 14, 2009
- 94
Well hopefully it's OK. You have to wonder what happened to it that caused this. I am sure it didn't come from the factory like that or that would mean there is bad quality control. Probably going to be a pain to get the part or heater replaced plus the time to wait for it. If it is just cosmetic, then I would send the picture to the place you purchased it from and ask for a discount.
I know you had no control over this but this is always my fear and why when customers call me to install a heater they purchased over the internet I say no. The last thing I want is a finger pointing saying I broke it. Good luck and I hope all goes well with this issue for you.
I am going to ask someone at the plant about this. Sending your picture. I will get back to you.
What has curled is just a label. Are there any other parts of the heater that look like something happened? If you private message me your address I will have a new label sent to you.
Very good customer service, I love seeing this happen, and makes me feel great about the decision to use all Hayward products in our pool!!
Hmm. I'm not so lucky, the best I get from Jandy is: "you're not a pool professional. **** off" <click>
This type of reply can happen with any manufacturer. I have seen it with Hayward, Pentair, and even Raypak.
- Jun 14, 2009
- 94
Thank you so much Hayward Pool ......
I spoke to someone at Hayward and they said when the electrician comes to connect the heat pump that panel is removed "see if he can place the label on correctly", if not call him back and he would send someone out to replace it. That is exactly what happened, the pump was connected to the electric this morning and the label looks fine.
Once again thank you ...
- Jun 14, 2009
- 94
Hello all
Just a quick update, the electrician was able to place the label on and the heat pump has power. Once I get my skimmers working I will connect the pump to the system
Hello all
Just a quick update, the electrician was able to place the label on and the heat pump has power. Once I get my skimmers working I will connect the pump to the system
Your gonna love that heatpump! I have same model, and when I opened pool on Saturday, it was 56 degrees, by 3 pm Sunday it was 82!!!!
