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Thread: Pool stores! GRRRRR!

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    AnnaK's Avatar
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    Pool stores! GRRRRR!

    It isn't so much that I'm really angry - I am that. It's more that I walked out of both places depressed and disillusioned by unhelpful, unknowledgeable and just plain rude pool store employees.

    I use the TF-100 daily. My numbers are pH 7.5 (for the past 8 weeks), FC 5-6, CC 0, TA 80, CH 50, CYA 50. Steady numbers day in and day out and what variations there have been were expected and easily corrected. We had been talking here about CH in vinyl pools and I had been giving some thought to maybe raising mine to 100. I used borax early in the season to bring the pH in line but have no test strips for it, ditto for the salt I've added, so today I got the bright idea to have the water tested at the pool stores and maybe pick up some calcium chloride (I'm out of IceMelt).

    PS1 is locally owned and operated. pools and spas in the summer, pellet stoves in the winter. I'm in line behind a couple who've apparently been in every other day with water. Bought and added this and that, water turned cloudy or green or brown and today's problem was ". . . but we never saw that pink stuff before." PS guy says, "Well, there you have it! Go on over to Mike there and he'll fix ya up with just the thing you need." Like what - a couple tankers of new water?

    My turn. Kind of pool? Vinyl. Size? 12.5K. Didn't ask about method of sanitation. He poured my water into the exact same dish that had held the couple's pink water and that hadn't been rinsed out, and then he aspirated it with the exact same syringe, also unrinsed. Popped the syringe into a number of small, paper covered vials, tapped some keys on the computer, and handed me a printout:

    FC 3.2 (HIGH); TC 4.0 (HIGH); CC 0.7 (HIGH); pH 7.6 (OK); CYA 20 (LOW); Cu and Fe 0 (OK) -no green hair here! -; TA 29 (no additional comment) - but 29????? Get real! -; Adjusted TA 29 (LOW); CH 14 (LOW).

    I am to add 15.25 POUNDS (!) of Alkalinity Increaser and 29.25 POUNDS of Calcium Hardness Increaser and 2.5 POUNDS of Pool Breeze Stabilizer. I asked to how many ppm these things would raise the various values and he goes, "See here on the sheet. You need 120 alk and 250 hardness, and this'll do it for ya, little lady." "But," I said, "it's a vinyl pool. Why do I need that calcium stuff?" And he pats my arm and looks at me with pity and informs me, "Because it says so on the sheet right here." So much for the Pinpoint Water Analysis System, trusted by millions, I am so sure.

    Onward. PS2, a Leslie's.

    Type of pool? Vinyl. Volume? 12.5 K. Sanitation? Liquid chlorine. Uh, what? Liquid chlorine, around 11%. Fill water? Well. Heater? No. Filter? Sand. I now have to interject in my story that I'm profoundly hearing impaired and wear a highly visible hearing device. I had to ask him to repeat himself after each question because I simply could not understand him. We muddled on. Mumble mumble. I'm sorry, what? Mumble mumble. I'm sorry, I still couldn't get that. And he looks straight at me and asks, "What is the matter with you? Are you deaf or something?" It really didn't go all that well after that.

    The question was, "How does your water look?"
    "Fine," I said, "clear."
    "Then why are you here?" he wants to know. I guess that's a fair question.
    "Because you test water," I answered.
    "Do you test at home?"
    "Yes, I do. I have a Taylor K2006." I don't, actually, I have a TF 100, but I didn't think he'd know what that is.
    That produced sort of a stunned look.
    "I ask again, why are you here?"
    I'm beginning to feel a little weird about this whole scene. "Um . . . ah . . . I'd like you to test for salt and borates. Do you do that?"
    "Salt, no. Borates? What's that? Never heard of it."
    It is definitely beginning to feel like a Monty Python flick.
    "Well then, would you please just do your standard tests on my water?"

    He starts slamming cylinders and comparison tubes and dropper bottles around and writes notes on his sheet.

    TC 5.0; pH 7.4; TA 90; CH 60; TDS 2100.

    Heaven help me but now I have to engage in yet another Q&A session with this freak.

    "Um, the Total chlorine here, could you please split that out into FC and CC?"
    "Why? You don't need to know those."
    "Well, um, if all I know is TC, that could all be FC or it could all be CC or it could be some of each. Couldn't it?"

    And here comes my education for the day, my moment of Great Enlightenment!
    "What you do-it-yourselfers don't get and never will is, when you have total chlorine, you need to get some shock and clean up your pond."

    There you have it, boys and girls. Clean up your dang ponds! buy Shock!

    But I wasn't done punishing myself yet.
    "Um, excuse me, but did you forget to write down the CYA?"
    "What CYA?"
    "The, uh . . . stabilizer, you know? See where it says on the sheet here 'cyanuric acid (CYA)? That CYA."
    " Lady, you told me you use liquid chlorine. There ain't no stabilizer in it. You don't have any. Zero. Zilch!"

    Well then. Gosh. Shoot me!

    And on the very bottom of the sheet it says 'Salt (salinity) - test strip or meter', but I honestly was not going to push it any farther at that point.

    He wants me to buy Shock (no, I am NOT paying a quarter to Sean, it's not my word) to get rid of the total chlorine and 22 pounds of Hardness Plus to get to 400 ppm Ch. In a vinyl pool. WHATever! But at least his tests were within acceptable ranges, more so than the PinPoint high tech thingie at the other place.

    Know what? I feel a lot better. Thank you for letting me rant.
    — AnnaK —

    12,000 gal AGP, Hayward sand filter, Pentair 2-speed pump, timer.
    Please visit our Pool Issues pages for information about step weights, managing the solar cover, and PoolSkim.

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    MikeInTN's Avatar
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    Re: Pool stores! GRRRRR!

    *pats you on the arm* now now, little lady...just take some deep, cleansing breaths, and then go shock your pond. That TC ain't gonna go away on it's own, y'know...

    Sorry Anna...I couldn't resist...
    24' x 52" AGP - approx 13,500 gallons
    Pentair Optiflo 1 hp/2sp pump w/ Swimpro Voyager 150 sq ft cartridge filter
    Intex 8110 SWCG
    "Fear the Schnauz!"

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    TizMe's Avatar
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    Re: Pool stores! GRRRRR!

    This must be a day for pool stories !! This is the 2nd one I have read tonight and I added one myself ....
    Les
    Don't have a pool right now. Just sharing what I have learned over the years!
    Helpful Links:
    Pool School,Pool Calculator,Cl/CYA Shock Chart,TF Test Kit
    Doing BBB and loving it!

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    Re: Pool stores! GRRRRR!

    Anka,

    You tell a great story. Very easy to read and, sadly, more common than many of us realize. Thanks for sharing.

    PS - I think the proposal for using "shock" as a noun was 25 cents for the newbies and one dollar for the experienced......his ignorance was so complete he should've paid ten dollars.
    Dave S. - Forum owner
    42k vinyl and concrete pool, 1.5hp pump, 140gpm filter
    TFTestkits , PoolMath , Pool School

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    Molson's Avatar
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    Re: Pool stores! GRRRRR!

    I should bring a sample of my bird bath water in to be tested. Then question them on why my skin feels weird and I have sudden urges to eat seeds and chirp.
    40 x 16 IG Vinyl. Goldline SWG
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    2014 Hydropool Serenity 5000 Hot Tub
    The Pool School- A great place to start
    Jason's Pool calculator

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    Re: Pool stores! GRRRRR!

    OMG!! I AM ROLLING!! In regards to the deaf comment, I think I would have been a smart *** , pulled my hair back to show the hearing device and say "DUH??????" Why would someone say that to a customer? How rude!

    I have my own little pool stories. #1 When I went to shop for an AG pool, I went to a local store and the lady really gave me a hard time about wanting a SWG. She told me I wouldn't like them, that none of her customers do. Plus they are considering outlawing them in California because of their environmental impact.

    I'm a fairly blunt person. I'm sure my response came as a suprise. I told her all my friends had one and no one would go back. I also told her my "online community" had warned me that the pool stores would try to talk me out of it, because then the pool store couldn't make as much money off of chemicals. I politely listened to her dumb reply and then escorted myself out.

    Story #2- Got pool & SWG, need to add CYA. Sam's had my salt, so no need to deal with the pool stores up to that point. Called around. One pool store didn't even know what CYA was. SO, after calling around the pool store from story #1 was the cheapest. URH!

    I went in confident of the amount I needed but then decided to just add one bucket at a time after hearing the CYA horror stories.

    So, the 2nd time I went in to get the second bucket the lady from story #1 informs me I don't need that much CYA. I politely inform her of my SWG, my testing, the amount my SWG recommends etc. After much debate, I finally walked out of the store exhausted from having to educated the lady on the specifics of a SWG.

    Needless to say, I'll order my chemicals from now on. I understand your frustration. Thanks for sharing your story.
    Ballparkmom
    16 x 33 x 52" AG pool, Hayward Vari-flo pump & sand filter, 1 skimmer, 1 main drain, 1 return, Zodiac LM3 24,000 SWG, Pool Rover Jr., 2 kids & a million toys

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    frustratedpoolmom's Avatar
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    Re: Pool stores! GRRRRR!

    Quote Originally Posted by ballparkmom
    OMG!! I AM ROLLING!! In regards to the deaf comment, I think I would have been a smart *** , pulled my hair back to show the hearing device and say "DUH??????" Why would someone say that to a customer? How rude!
    AMEN Sister!!!

    Quote Originally Posted by Molson
    I should bring a sample of my bird bath water in to be tested. Then question them on why my skin feels weird and I have sudden urges to eat seeds and chirp.


    OMG Anna, How did you not haul off and slug him????
    Helpful links: Pool School; CYA/Chlorine Chart
    24' round AG pool, 52" high, Raypak heater; Waterway 2 spd Pump;
    150 Sq ft. Clearwater Cartridge Filter; Former and DISSATISFIED "Pool Frog" owner
    http://www.PerfectlyClearPoolService.com

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    Casey's Avatar
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    Re: Pool stores! GRRRRR!

    How disrespectful of him to ask if you were deaf!

    I think someone would have had to pull me off of him because I have a hearing impaired son and I see how he suffers on a daily basis. That was just uncalled for even if you could hear okay!

    That guy needs his mouth shocked.
    I'd bet you my bikini you'll never get TFP water from a pool store!

    24' Sharkline Venture De Filter

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    Re: Pool stores! GRRRRR!

    I work at a Deaf and Blind school. Just give him to me and I will turn the kids loose on him! He wouldn't last 5 minutes1

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    AnnaK's Avatar
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    Re: Pool stores! GRRRRR!

    Wow! Thanks all for your empathy. His 'deaf' remark really did upset me, much more so than his ignorance about pool chemistry.

    I wear a battery pack in a shirt pocket or clipped to my shirt with a thin wire to the receiver, it really is quite obvious that it's some sort of hearing device. And I ask people to please look at me when they speak so I can read lips. This guy just could not get with the program. He probably was still smarting from the Wall Whale experience in June which I wrote about here.

    I'm having a really fun time imagining Evan's kids pounding on him - thanks for that offer, buddy

    And as to Molson's thought about taking in a sample of water from the bird bath, that got me to scheming . . . I do scoop the yard twice a day. And when he asks how my water looks I can say, "Well, sorta brownish and it has this truly strange odour. here. Smell!"
    — AnnaK —

    12,000 gal AGP, Hayward sand filter, Pentair 2-speed pump, timer.
    Please visit our Pool Issues pages for information about step weights, managing the solar cover, and PoolSkim.

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    TizMe's Avatar
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    Re: Pool stores! GRRRRR!

    ROFL! Anna
    Les
    Don't have a pool right now. Just sharing what I have learned over the years!
    Helpful Links:
    Pool School,Pool Calculator,Cl/CYA Shock Chart,TF Test Kit
    Doing BBB and loving it!

  12. Back To Top    #12
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    Re: Pool stores! GRRRRR!

    Quote Originally Posted by AnnaK

    I wear a battery pack in a shirt pocket or clipped to my shirt with a thin wire to the receiver, it really is quite obvious that it's some sort of hearing device. And I ask people to please look at me when they speak so I can read lips.
    Is it a cochlear implant or a hearing aid, just curious? (You can tell me I'm nosy and to mind my business also... it's fine.)
    I'm having a really fun time imagining Evan's kids pounding on him - thanks for that offer, buddy
    Just give me the word! My Deaf and hard of hearing kids don't take flack from no one!

  13. Back To Top    #13
    AnnaK's Avatar
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    Re: Pool stores! GRRRRR!

    It's an aid. My hearing loss comes from measles when I was little which damaged and destroyed the nerves. I was totally excited when cochlear implants became available and just crushed to learn that it wouldn't work for me. On top of all the measles damage I had an undiagnosed ear infection when I was 18 months old (back in the dark ages) and lost the entire left inner ear. My right ear function is only about 15 % on a very narrow band of frequencies. It makes for some very interesting conversations when I guess from context and facial expressions what people are talking about

    You're not being nosy. You are interested. I don't mind talking about it, it's just me, you know. I do mind being put down for it. Being hearing impaired is an invisible limitation. I don't carry a cane or walk with a dog or use a wheelchair. There are no easily discernible clues that someone is deaf, and because we've learned to communicate in a hearing world (as best we can) we're sometimes perceived as 'slow' because our responses aren't always correct. Or we're yelled at. Speaking louder doesn't always resolve the communication. Rephrasing does, and looking at the h-o-h person when you speak is a huge help.

    Probably way more than you cared to know, huh?

    Your kids rock!
    — AnnaK —

    12,000 gal AGP, Hayward sand filter, Pentair 2-speed pump, timer.
    Please visit our Pool Issues pages for information about step weights, managing the solar cover, and PoolSkim.

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    Re: Pool stores! GRRRRR!

    Quote Originally Posted by AnnaK
    . Or we're yelled at. Speaking louder doesn't always resolve the communication.
    You mean yelling at the Deaf kids I work with won't do any good? (I 'yell' at them by signing 'big' )
    Probably way more than you cared to know, huh?
    It's things that I already know since I am part of the Deaf community because of my work but it's something that hearing people need to know, IMHO!
    Your kids rock!
    Yeah, they do! I love working with them. I go back to work at the school on Monday and the kids will be there the following week.

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