Hi, I had a new pool installed a couple weeks ago, but want to focus on the negative items first.
-Liner tear around return jet: Before filling the pool, they cut the return in, as normal. Once the water began filling and tightening the liner to the walls, the cutout around the return started to sag on the bottom side, exposing about a 3/4" tear on the bottom side of the return. You could see the wall clearly underneath the return. After noticing that I had lost about 1" of water in one day, I noticed this issue. I contacted the installer and he was out the next day to "fix it". They patched it up with the same pattern of liner, but did not even attempt to line it up and match it with the underlying liner. I am fine with the "temporary fix" but am I right in thinking that I should be entitled to a new liner (and water to refill)? I bought a new pool and expect it to look new, not to have a patched liner already.
-Return jet leaks on outside of pool wall: He said he checked all fittings, etc, for leaks after patching the liner. I soon noticed a pretty good leak around the return, in particularly the black o-ring rubber gasket...appears to be mashed down and off center. Do I even attempt to tighten it, or let them deal with it? The weight of the hose running from the filter to the return is very heavy, and appears to put quite a strain on the return / pool wall.
-Mountain range on bottom of pool: When the pool was installed, we had been dealing with a lot of rain, thus the ground had been very muddy. He felt like it was OK to proceed with the installation, and continued with around 8 tons of sand as the base. Once they put the liner on and began filling, you could see a few bad spots in the liner, but it didn't look horrible. After it filled, I immediately began backfilling before the next big rain came (I live at the bottom of a cul-de-sac, and receive about 4 neighboring yards of rain run-off). I got a pretty good wall built, enough to divert a fairly decent rain. While doing this, issue #1 occurred (losing 1" of water through tear in liner by return). I noticed quite a bit of sand pushed out near and around the return when the leak occurred. Then this is when I noticed HUGE dips, humps, cracks, etc. in the floor of my pool. I don't know how to compare to others, but there are more bad spots than flat spots. Is this something that can be fixed? Is it something the installer should be responsible for? I believe I did my part in backfilling and did not cause any of the liner floor issues..
-Crease in pool wall: I noticed there is about a 1 foot horizontal crease a couple inches from the bottom, that the pool wall didn't push out when filling up. Can this be pushed out now, or do you risk further damage by trying to fix it?
Thank you for taking the time to read this, and I will use your responses when I contact the pool installer in the next couple days...