I've maintained a good relationship with my builder - even recommended them to others. They built as good pool and have followed up with everything they said they would do. I guess as a thank you for my recommendations to others, they dropped this off today while I was at work:
Goldline Spa remote. I was very pleased with that! I read a lot about people wanting builders to be "good builders" (and you should) but remember to be a good customer as well.