Hi all.
Gunite freeform pool built in 07. Has a cleaner system called PCC2000. Over time one of the water jets seemed to have worn away some of the plaster where there seems to be a black dot showing through. I called the builder (MDPOOLS) and sent many emails since 31 Aug 13 where a rep finally called back. After he asked me when built he stated that the plaster was out of warranty. I stated that the plaster isnt the problem its the fact that rebar is presenting itself and causing discoloration spots in the plaster.. He then indicated he would look into scheduling a visit (since last tuesday) and I have not heard back since. I followed up with texts since he called me with his cell.. Nada....
So looking for recommendations as the rebar is a structural thing and a lifetime warranty should have it covered...
I am going to visit their office.. Not sure they can ignore me for ever.... should I also send a letter to BBB?? Looking for guidance or advice..
mfhearn
Gunite freeform pool built in 07. Has a cleaner system called PCC2000. Over time one of the water jets seemed to have worn away some of the plaster where there seems to be a black dot showing through. I called the builder (MDPOOLS) and sent many emails since 31 Aug 13 where a rep finally called back. After he asked me when built he stated that the plaster was out of warranty. I stated that the plaster isnt the problem its the fact that rebar is presenting itself and causing discoloration spots in the plaster.. He then indicated he would look into scheduling a visit (since last tuesday) and I have not heard back since. I followed up with texts since he called me with his cell.. Nada....
So looking for recommendations as the rebar is a structural thing and a lifetime warranty should have it covered...
I am going to visit their office.. Not sure they can ignore me for ever.... should I also send a letter to BBB?? Looking for guidance or advice..
mfhearn