Last summer I purchased a Blue Diamond robot. It exceeded my expectations when it came to cleaning the pool. I opened my pool last weekend and after a week of manual vacuuming/cleaning, it is in good shape. When I got home from work last night I decided to drop the Blue Diamond in and have it do it thing. Unfortunately, it is not working. The impeller on the top is working fine, but it does not move.
Before I give Water Tech a call, I was hoping someone could tell me what to expect as far as assistance goes. Can I assume that I will have to send it back to them for repair? Will they be able to diagnose it over the phone? If I do have to send it back, any idea how long it will be before I get it back?
Has anyone else had this problem with the BD? If so, is it something I can fix myself with new parts?
This was an expensive purchase that I had to convince the wife would be worth it. I got a cold stare when I told her the Robot wasn't working
Thanks for your time and this great resource.