My wife and I just spent several 100 degree plus days, turning our green swamp back into a blue oasis, thanks to the BBB method, advice found throughout these forums, and of course our trusty TF100. Part of this transition involved buying four new filter cartridges ($200), for our Hayward C3000 filter. Opening it up, to take the dirty old ones out, I noticed one of the nuts (DEX2400JN) seized up a bit. I soaked it in WD40, and was able to get it off without too much hassle, but it sounded like I was killing a goose. It wasn't too bad, getting it tightened back down, once I cleaned the filter out and put the new filters in. But, when it came time to clean the new filters, the clamp assembly (DEX2400J) popped, and shot the nut, washers and spring off the "dying goose" side of the assembly, flying. The bolt that is t-shaped had torn through the brass nut. Here's the part where I become a newly disgruntled Hayward customer.
I called around, looking for replacement parts for the clamp assembly (DEX2400J), and learned that it was discontinued. Fair enough, although our pool (and filter) is only about twelve years old. Products change, get improved, and fade out. But, surely Hayward would offer some new, improved, and more expensive part to replace the bolt and nut...right? Nope. Okay, well surely Hayward would offer a new, improved and more expensive replacement for the whole clamp assembly, right? Nope. Apparently Hayward is of the mindset that the proper procedure for repairing a broken bolt and nut is to buy a brand new $800 cartridge filter. Well, I disagree. This is beyond ridiculous. If I find the whole clamp assembly online, it looks like it will be around $300, but so far I haven't had any luck even with that.
So now that my rant is out of the way. And, sorry for all that, btw. Does anyone know of a source for replacements for these two parts? Searching the forums, I found this post, where RedHook was in my same position. He posted an image, which I am reposting here, of the exact parts I need to replace.
I'm leaving town this evening, for three nights, so our pool will surely start turning green again. When I get back, if I can't find a replacement, I'm going to see if a buddy who is more experienced with welding, can help me come up with a replacement.
I called around, looking for replacement parts for the clamp assembly (DEX2400J), and learned that it was discontinued. Fair enough, although our pool (and filter) is only about twelve years old. Products change, get improved, and fade out. But, surely Hayward would offer some new, improved, and more expensive part to replace the bolt and nut...right? Nope. Okay, well surely Hayward would offer a new, improved and more expensive replacement for the whole clamp assembly, right? Nope. Apparently Hayward is of the mindset that the proper procedure for repairing a broken bolt and nut is to buy a brand new $800 cartridge filter. Well, I disagree. This is beyond ridiculous. If I find the whole clamp assembly online, it looks like it will be around $300, but so far I haven't had any luck even with that.
So now that my rant is out of the way. And, sorry for all that, btw. Does anyone know of a source for replacements for these two parts? Searching the forums, I found this post, where RedHook was in my same position. He posted an image, which I am reposting here, of the exact parts I need to replace.
I'm leaving town this evening, for three nights, so our pool will surely start turning green again. When I get back, if I can't find a replacement, I'm going to see if a buddy who is more experienced with welding, can help me come up with a replacement.
