Inground pool liner contractor problems

Jun 6, 2012
2
Tewksbury MA
Hello,

We're in need of some advice on a pool liner problem.

We recently hired a contractor to replace our inground pool liner. This guy has over 30 years experience and his company is very well known in the area.
To make a long story short, we have had numerous issues and delays with this company and we're not very happy with the liner results. We think he might have mis-measured the pool before ordering the liner (16x32 with stairs) and as a result he had a very difficult time getting the corners in properly. He had to use some extra strips to get the liner attached in the deep end corners. Also the stairs have wrinkles on them. The day he installed the liner he seemed to rush to get the new liner in and have the water truck come to fill the pool. He even admitted to us the water truck overfilled the pool to the point that he was having issues setting the corners. The project looks shabby and not professional to us. The other big concern is how the corners are not tight or flush into the frame of the pool. Could this be a potential problem over the winter with sharp ice or frozen snow?

I was hoping some pool experts can take a look at our photos and let us know their thoughts on this liner install. We still owe the company the remaining 50% of the project and we do not want to pay him and until we are 100% happy with the project. Our biggest fear is that we paid all this money and the liner will not hold up and we'll be out all that money and just need to get someone else in here to do the project all over again. Huge headache...
:hammer:

Thanks for your advice.

IG, Vinyl
Sand filter
est 25,000 gallons
Pool age: unknown, est is late 70's or 80's. Imperial Pool Company.
 

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Ouch.....so sorry to see that............I would certainly not be giving them the rest of the payment......me and my husband this year installed our liner (we are first time pool owners) did alot of reading, and I must say, ours looks better than that and they have been doing this for 30 years........the way those corners look, I can not imagine them staying in very long.....good luck with getting that fixed.
Let us know what happens.
 
Thanks for confirming what we kinda already knew but didn't want to face. We have a complaint opened with the Better Business Bureau. This company is accredited with an A+ rating so baffled by how the owner would stand behind this as "quality" work. If the BBB complaint doesn't work out we're taking him to small claims court.
 
Just wanted to show you what our pool looked like after the rough winter of losing water and then wind ripping our cover in half and the liner starting to fall out.........[attachment=1:2o69ezha]DSC03534 (640x480).jpg[/attachment:2o69ezha][attachment=0:2o69ezha]Finished Pool (640x480).jpg[/attachment:2o69ezha]
 

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