Recently found PSW. Upon ordering, I asked for the discount promised on a Pop-up (upon arriving at their site): Give us your email and get a $5 discount. And free shipping over $100. Unfortunately, the discount wouldn't work on an order costing less than $100. It took about 2 days of multiple phone conversations and Live Chats to get Customer Service to understand that the Pop-up promised one thing, while the ordering program didn't deliver on the promise. PSW Customer Service understood, and gave me the $5 discount, and more. They work hard to make new friends and keep customers happy. They provided information on other products we're considering purchasing. Extremely helpful. We'll order from them again.