I bought a pool cover "GLI custom cover" from poolcenter.com
My salesman was Sean Griffin, I'm not sure if he is still employed there, he doesn't return phone calls/email anymore.
I Bought the cover 5/11, and left it in the box for several months since we were using the pool still. Fast forward to November, and the race to beat the leaves was on!
Picked up a rotary hammer drill from HarborFreight (on sale + coupon) about $70, as well as masonry bits for $10 (only needed one).
About 4 hours drilling holes, pounding anchors, and attaching straps later.. everything is good.
(protip: Don't push hard on a rotary hammer drill, doing so defeats the jackhammer action. Let the tool do the work.)
Problem 1:
Poolcenter neglected to include the installation bar, luckily I fashioned one from an old metal broomstick, and they sent one 2-day the following Monday. The call to poolcenter.com on Saturday is best forgotten, I was polite as always, but they were less helpful than smashing my hand with a hammer. When I called Monday they were super helpful, apologetic, and my installation tool was on its way quickly.
Problem 2:
Despite specifically asking if this cover included padding (to protect against rough coping and to keep stuff from blowing under the cover) and being assured, in writing, that it did, it did not. I have called pool center and all I can get out of them is a %15 discount of my next purchase of a pool cover. Leaves and tree pollen slip under the cover and I have not yet devised a solution. I will not be doing business with poolcenter.com again.
My salesman was Sean Griffin, I'm not sure if he is still employed there, he doesn't return phone calls/email anymore.
I Bought the cover 5/11, and left it in the box for several months since we were using the pool still. Fast forward to November, and the race to beat the leaves was on!
Picked up a rotary hammer drill from HarborFreight (on sale + coupon) about $70, as well as masonry bits for $10 (only needed one).
About 4 hours drilling holes, pounding anchors, and attaching straps later.. everything is good.
(protip: Don't push hard on a rotary hammer drill, doing so defeats the jackhammer action. Let the tool do the work.)
Problem 1:
Poolcenter neglected to include the installation bar, luckily I fashioned one from an old metal broomstick, and they sent one 2-day the following Monday. The call to poolcenter.com on Saturday is best forgotten, I was polite as always, but they were less helpful than smashing my hand with a hammer. When I called Monday they were super helpful, apologetic, and my installation tool was on its way quickly.
Problem 2:
Despite specifically asking if this cover included padding (to protect against rough coping and to keep stuff from blowing under the cover) and being assured, in writing, that it did, it did not. I have called pool center and all I can get out of them is a %15 discount of my next purchase of a pool cover. Leaves and tree pollen slip under the cover and I have not yet devised a solution. I will not be doing business with poolcenter.com again.
