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Thread: Taylor Technologies hacked -personal info may be compromised

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    SeanB's Avatar
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    Taylor Technologies hacked -personal info may be compromised

    I received the following pm from a SteveK who thoughtfully suggested giving everyone a heads up:

    Sean,

    This evening, I received an automated, recorded telephone call from Taylor Technologies advising that their website had been hacked and that customers who recently placed orders with them could have their account/credit card information compromised by the hacker(s). I also received an email from Taylor Technologies that is listed below in its entirety.

    Since many postings on troublefreepool.com reference Taylor Technologies as a source for pool testing chemicals, I believe it would be beneficial to post some reference to this issue on the site. Some folks don't check email regularly, so any effort to get this information out quickly would be beneficial.

    Thanks for your consideration on this issue.
    Regards,
    SteveK

    Dear Customer,



    You are receiving this written alert because you have recently placed an order for water-testing supplies on the Taylor Technologies website, www.taylortechnologies.com, using a credit card. You may have already received a telephone call from us, as well.



    Late this afternoon we were notified by the company which hosts our website that they detected an unauthorized user on the administrative side of the site. It is possible that your order information, including your credit card information, has been accessed by this unauthorized party. At this time, no other details are known about this breach of security. An investigation is underway. We have shut down the shopping function on our website and it will remain closed until this matter is resolved.



    We suggest that you contact your credit card company immediately to let them know and that you monitor your account closely for unauthorized charges.

    We also advise you contact any of the three consumer reporting companies below to place a fraud alert on your credit report. Fraud alerts can help prevent an identity thief from opening an account in your name. You only need to contact one of the three companies to place an alert. The company you call is required to contact the other two, which will place an alert on their versions of your report, too. Within a short time, you should receive a confirmation from all three companies. If you do not, contact that company directly to place a fraud alert. Here is the contact information:

    · Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241 , Atlanta , GA 30374-0241

    · Experian: 1-888-397-3742; www.experian.com; P.O. Box 9532 , Allen , TX 75013

    · TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790 , Fullerton , CA 92834-6790

    All three credit reporting agencies will send you a copy of your credit report free of charge. Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Victim information sometimes is held for use or shared among a group of thieves at different times. More advice about dealing with the possibility of stolen personal information is available on the FTC’s website: http://www.ftc.gov/bcp/edu/microsites/i ... index.html

    We deeply regret any disruption and difficulties caused by this notice of the potential breach of your order information. We will contact you again when we learn more. Until then, if you want to reach us, please call Customer Service on our toll-free line: 800-TEST KIT (837-8548).

    Sincerely,



    Patricia A. Fitzgerald

    Vice President, Marketing

    TAYLOR TECHNOLOGIES, INC.

    31 Loveton Circle, Sparks , MD 21152

    410/472-4340, ext. 140

    410/771-4291 fax

    paf@taylortechnologies.com


    Thanks Steve!

    PS - No one's info has ever been compromised by buying refills over at tf-testkits.
    TFP Founder

    My Pool: 13K gal IG gunite with 7' spa, Pentair Cartridge Filter, Intellichlor IC40 SWG, Polaris 280 Cleaner, TF-100 Test Kit w/ salt test.

  2. Back To Top    #2
    MikeInTN's Avatar
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    Except maybe Dave's when he ordered his refill stock from Taylor Technologies...
    24' x 52" AGP - approx 13,500 gallons
    Pentair Optiflo 1 hp/2sp pump w/ Swimpro Voyager 150 sq ft cartridge filter
    Intex 8110 SWCG
    "Fear the Schnauz!"

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    duraleigh's Avatar
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    Mike,

    Interestingly, not a chance. My refills are not ordered thru Taylor with a credit card.

    Not that I wouldn't do it that way, even now. I've never been overly concerned about that info being compromised. I've always thought that's you're far more at risk giving a Credit Card to the waitstaff in a restaurant. Worse yet, somehow transmitting your credit card along with your social security #.......that would seem like it could be trouble. Of course, you're never asked to include those two things in any legitimate internet transaction.

    At the Tftestkit site, those payments (credit card or Paypal) are handled thru a Paypal gateway which I would think would be about as secure as you can get. There is no financial info, mine or yours, on the TFtestkit site.

    After all the above, I'm pretty sure the bad guys are working 16 hours a day trying to figure out ways to get all of our money.......some things never change.
    Dave S. - Forum owner
    42k vinyl and concrete pool, 1.5hp pump, 140gpm filter
    TFTestkits , PoolMath , Pool School

  4. Back To Top    #4
    I just got the call from Taylor... sigh. So far nothing suspicious on my CC, but I will be keeping an eye on it for sure.
    Sue

    18' round Sharkline Matrix AGP / 8600 Gal. / sand filter / Aqua Trol SWG
    Pool owner since 2001. Thanks to TFP for helping me convert off Baquacil after six years!

  5. Back To Top    #5

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    I got my call too this morning from Taylor and a email yesterday, we will just have to wait and see what happens.
    28K IG, stonescapes pebble, raised spa, hayward heater, 2HP Super II pump, Hayward 60ft DE filter, built around 1980, remodeled 2007.

  6. Back To Top    #6

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    Hats off to Taylor for owning up to the problem and keeping their customers aware of the situation.
    blubluenoiseise

    My pool: 14,750 gallons in-ground plaster
    FAFCO Solar panels (seven 4' x 12') with a Goldline automatic controller
    1/2 HP WhisperFlo filter pump, Kreepy Krauly cleaner, Cartridge Filter
    Aquarite SWG, Satisfied user of the TF-100 Test Kit

  7. Back To Top    #7

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    I received the call and email as well. I decided to call the CC company and request a new number just to be safe.
    1998 Royal Pool
    21000 gal 16x32 gunite + spa
    Aqualink RS6
    Jandycolors digital pool light

  8. Back To Top    #8

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    Quote Originally Posted by jimvr4
    I received the call and email as well. I decided to call the CC company and request a new number just to be safe.
    That's what I did,also. I will also call one of the credit agencies -- the thought of identity theft scares me more than charges on a credit card that I can flag as fraudulent.

  9. Back To Top    #9
    MikeInTN's Avatar
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    Quote Originally Posted by duraleigh
    Mike,

    Interestingly, not a chance. My refills are not ordered thru Taylor with a credit card.

    Not that I wouldn't do it that way, even now. I've never been overly concerned about that info being compromised. I've always thought that's you're far more at risk giving a Credit Card to the waitstaff in a restaurant. Worse yet, somehow transmitting your credit card along with your social security #.......that would seem like it could be trouble. Of course, you're never asked to include those two things in any legitimate internet transaction.

    At the Tftestkit site, those payments (credit card or Paypal) are handled thru a Paypal gateway which I would think would be about as secure as you can get. There is no financial info, mine or yours, on the TFtestkit site.

    After all the above, I'm pretty sure the bad guys are working 16 hours a day trying to figure out ways to get all of our money.......some things never change.
    Hey Dave,

    You're exactly right about the bad guys working sixteen hours a day trying to figure out ways to get all of our money....almost sounds like we're talking about Congress, doesn't it? Thanks for letting your customers know that their information should be perfectly safe. What I said about your information possibly being compromised was said in jest, kind sir. Just an ironic play on what Sean wrote about everyone's info never being pilfered from your site.
    24' x 52" AGP - approx 13,500 gallons
    Pentair Optiflo 1 hp/2sp pump w/ Swimpro Voyager 150 sq ft cartridge filter
    Intex 8110 SWCG
    "Fear the Schnauz!"

  10. Back To Top    #10

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    Hi, Mike,
    What I said about your information possibly being compromised was said in jest, kind sir. Just an ironic play on what Sean wrote about everyone's info never being pilfered from your site.
    I took it exactly the way you intended.
    Dave S. - Forum owner
    42k vinyl and concrete pool, 1.5hp pump, 140gpm filter
    TFTestkits , PoolMath , Pool School

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