We had a SWG and heat pump installed on our pool this spring. I got estimates with a few different contractors and went with one that had the best reputation and a decent price. Before agreeing to have the work done, I specifically asked if the price was to have everything completely installed. The answer was yes.
Unfortunately I did not get this in writing before the equipment was installed. The SWG was installed and is working great. But the heat pump requires more electricity than my current lines can deliver (something the contractor pointed out ahead of time). When I got home from work the day they installed it, I noticed the heater wasn't working. I called them and they informed me that I will have to hire an electrician to run new lines (meaning it had no power). They never mentioned that I would have to hire someone else to do this. Now, in my business, "completely installed" means "done", as in, fully working and ready to use.
I feel cheated.
First of all, how do I know that the heater is even working? It has no power. I'm not paying for something that isn't working. I have not signed off on the work to pay the remainder of the bill, for this reason.
Second, isn't it shady to offer a quote as "fully installed" when there is more work to be done? I got an estimate from a local electrician and it's going to cost $1000 to upgrade the lines to my pool equipment.
Third, does anyone have any suggestions for my course of action? I was planning to request them to complete the installation for the agreed upon price, or remove the heater and refund my deposit minus the price of the SWG. But since I didn't get anything in writing, am I going to have to pay $1000 to learn a pretty big lesson?