Our pool was installed about 3.5 years ago with Autopilot Digital and SC36. Ran fine for a couple year but the last 6 or 8 months I've been having error messages on the autopilot - either Check/Clean Cell or Low Amps Cell. I thought this might have had to do with cold weather because we had a cold winter. All the voltage readings etc seemed fine. After several attempts to clean the cell, with warmer weather and error still persisting, I figured it must just be time to replace the cell.
I purchased a replacement from Compu Pool for the SC36. Had one issue with install - I couldn't tell or remember which way to attach the cable to cell itself. It can fit properly either way so I'm not sure if in doing the wrong way I may be reversing polarity? There is clearly a red and black cable at the power supply/controller end of the cable
Regardless - the error persisted. This time Check/Clean Cell for the brand new cell. Testing it and the voltage reads only 14 V and 4amps... well below what it should be and no idea why (nothing has changed except new cell). The Check System light and warning now have seemingly stopped but the voltage still reads the same 14v. (it's only been installed for a couple hours.
Salt is at 3900 ppm, water temps is 87 (live in Southwest FL). I'm not sure if it matters but while our swg wasn't working I've been adding chlorine.
any help or things to test/try would be greatly appreciated.