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Thread: Polaris 380 won't roll!

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    Polaris 380 won't roll!

    I have a Polaris 380 that was working great and now won't roll.
    I took the unit to Leslie's and they said there was nothing wrong with it and gave it back.
    No roll.
    I took it to another Leslie's and they said nothing wrong with it - bring in the hose.
    I brought in the hose and they replaced the backup pod and the swivels.
    No roll.
    I have a new pump. Lots of pressure.
    All the parts are squirting water just fine. No roll.
    I can spin the wheels and they all roll together as if the gears and belts ar OK but they just roll to a stop.

    Any thoughts?
    "Whatever happened to the guy who drained his whole pool?"
    27,000 gal plaster in-ground
    Compupool 40k SWG from eBay - works great!
    Polaris 380
    Hayward DE
    1.4 HP Hayward Northstar pump
    Two FAFCO Solar Bear panels now heating the pool!

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    Mod Squad Bama Rambler's Avatar
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    Re: Polaris 360 won't roll!

    Are you setting the pressure correctly?
    Has this been happening since you replaced the pump?
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

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    Re: Polaris 360 won't roll!

    Check to make sure water management zip tie did not come off nozzle that drives wheels.

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    Re: Polaris 360 won't roll!

    All the zip ties are in place.

    Checking the pump is a good suggestion.

    I'm going to check the impeller for clogging and make sure all the lines are clear.
    "Whatever happened to the guy who drained his whole pool?"
    27,000 gal plaster in-ground
    Compupool 40k SWG from eBay - works great!
    Polaris 380
    Hayward DE
    1.4 HP Hayward Northstar pump
    Two FAFCO Solar Bear panels now heating the pool!

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    Re: Polaris 360 won't roll!

    Be sure to check the jet inside it that drives the turbine, I've sent out a few that I said were fine and somehow I forgot to check that. It gets clogged sometimes.

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    malcolmb5325's Avatar
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    Re: Polaris 360 won't roll!

    It sounds like your turbine jets are blocked. A good sign is to first check your screen filter if it has a hole in it then debris has got through into the WMS. (water management system). Like someone said above, check the turbine jet if this is blocked then that's your problem.
    16,000lts Fibreglass, Magna Mineral Pool Water
    Jandy CV340 Cartridge filter, Zodiac TRi SWC, Z4 iAqualink, Jandy Laminar Jets, Solar Heating, Spa Jets with Jandy 1.5hp Epump operating everything.

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    Re: Polaris 360 won't roll!

    Quote Originally Posted by DBfan187
    Be sure to check the jet inside it that drives the turbine, I've sent out a few that I said were fine and somehow I forgot to check that. It gets clogged sometimes.
    DING, DING, DING !!!!!

    We have a winner!

    The drive jet was clogged.

    It started this way: My Polaris filter got clogged. Hey, I hardly ever do anything to my pool ...
    The end of the screen blew out. That apparently allowed material to clog the main jet. Two trips to Leslie's and $130 in unneeded repairs later, I cleaned out the drive jet and all is well. New filter for the Polaris, of course.

    Thanks!
    "Whatever happened to the guy who drained his whole pool?"
    27,000 gal plaster in-ground
    Compupool 40k SWG from eBay - works great!
    Polaris 380
    Hayward DE
    1.4 HP Hayward Northstar pump
    Two FAFCO Solar Bear panels now heating the pool!

  8. Back To Top    #8

    Re: Polaris 380 won't roll!

    I'm having this exact same issue right now, and when I googled it this site came up! What a goldmine this place is!

    My question-- how do you clean the jet drive? We are new pool owners and I'm clueless. I just checked our filter screen and it has a blow out in the end as well so I'm guessing this is our same issue. I'll be getting a new filter screen obviously.

    Help?
    Thanks,
    Beth
    Location:Central Alabama
    Converting from Baqua to BBB- June 30th 2010
    27,000 gallon 15'x 30' inground pool with vinyl liner. Hayward pump/ sand filter, Polaris 380 "robot".

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    In the Industry

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    Re: Polaris 380 won't roll!

    I use a paperclip or a finishing nail. lol

  10. Back To Top    #10

    Re: Polaris 380 won't roll!

    Well my uncle came over and took apart the booster pump and determined that our motor had seized up. He got it working again for us. Thank goodness!
    Location:Central Alabama
    Converting from Baqua to BBB- June 30th 2010
    27,000 gallon 15'x 30' inground pool with vinyl liner. Hayward pump/ sand filter, Polaris 380 "robot".

  11. Back To Top    #11

    Re: Polaris 380 won't roll!

    Thanks for all the tips. My 380 quit rolling this weekend. Began troubleshooting. I noticed the wheels were not turning. Also, I turned the unit upside down, and noticed the front water jet (of the three jets in the throttle) was not pumping near as strong as the other two jets were. So, took the unit apart, and took the bottom part off, and used my air compressor to blow backwards through the water jets to clean them out. Sure enough, about two little shrub seeds came out of the front water jet, and one little seed came out of the wheel drive water jet. Put everything back together, and bingo, working great!

  12. Back To Top    #12

    Re: Polaris 380 won't roll!

    Quote Originally Posted by DBfan187
    I use a paperclip or a finishing nail. lol
    I have and carry a special high-tech tool in my tool box for this.

    Before I attacked it with the cutters, My wife used to call it a coat-hanger. About 10" long (so I can get it down the neck) it fits perfectly.

    ~45Kg Pool with attached Spa, NSP-72 DE, Minmax 400 Heater, Tahoe Blue Pebbletech, Jandy SWG via Aqualink RS-8, The Pool Cleaner (black)
    Pumps: X3 Hybrid Pump (switches to SPA), 2HP Spa (additional, when SPA is on), and a 1HP For Waterfall
    8, 4x12 Solar Panels on the roof of the pool-house (~12' up)
    CAPTAIN JAMES T. KIRK: "I'M SORRY. I CAN'T HEAR YOU OVER THE SOUND OF HOW AWESOME I AM" (Thanks to TFP!)

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    Re: Polaris 380 won't roll!

    I had the same "wheels don't roll" problem with my Polaris 360. I finally took the time to take it apart and found that yes indeed there was seed stuck in the water jet tube that powers the cog wheels. One poke with coat coat hanger and all was solved. Empowering! I was about to go buy a whole new $400 unit!

    For those who haven't done this, just take apart the Polaris one screw at a time until you find the area that you need to access.

    Part of the problem was that I hadn't had the filter screen in place for 2 years. But when I used the filler screen, it clogs quickly (in 15minutes), so I guess I'll take my chances until a bit of debris reclogs the jet, or until my current leaf pond/algae lake turns back into my crystal clean pool.
    ------------------------------------------------------
    16'6" x 32'8" in-ground Grecian pool with 8'8" diving well.
    Tagelus sand filter. 1 HP Hayward Super Pump.

  14. Back To Top    #14

    Re: Polaris 380 won't roll!

    i used some Flexible Airline Tubing for Aquariums and air compressor...does the job great ...FYI

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