Computer problem

[meatloaf]

My electric company has just changed their bill viewing to a PDF format. When I click on view bill a window pops up but it is blank. I just talked to tech support for 45 min going through all settings and we still can't get it to work. I have Adobe reader 9 installed which is what they recommend. I turned off my firewalls and pop up blockers and still nothing.
Any suggestions?

 

[Bama Rambler]

Do you get an error of any kind when you try to open it?

 

[frustratedpoolmom]

I've been having alot of trouble with Adobe lately - things that load won't a few minutes later and I have to log off and restart to get them to load. Very odd.

 

[meatloaf]

I don't get any errors, just a blank page. I have downloaded many PDF files and they all work just fine, except this one. It works just fine for the electric company.

 

[inbamanow]

Are you using Internet Explorer or Firefox... either way try the other one...

http://www.getFirefox.com if you need it...

 

[meatloaf]

Thanks, it works in Firefox. That's just plain wierd

 

[ivyleager]

Thanks, it works in Firefox. That's just plain wierd

I love Firefox! I haven't used IE in over 2 years. (Mac Lover).

 

[inbamanow]

Another Firefox convertee... muhahahahahaha

 

[mynewpool]

Sometimes I have found if a PDF files does not work, I right click and save as to my desktop and let it download. From there I can open with no problems at all.

 

[denisbaldwin]

You may want to try one of the free PDF readers out there that aren't made by adobe. They tend to be less bloated and faster to respond.