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Thread: heat exchanger cracked...had pool service close last year

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    heat exchanger cracked...had pool service close last year

    All,
    My heat exchanger cracked in my aquacal over the winter. I opened the pool myself this year and saw the water gushing after I got the water running. I spoke with another pool store in my area and told them what had happened and he was quite surprised, stating that this is a liability for him. I spoke with Aquacal and they asked me if I winterized my heat pump or if I had a pool service do it. Do I contact my old pool service about this issue and try to get them to foot the bill for this based on the other pool store's comments? I'm new to having a pool (going on 2nd year) and I'm not sure what I should expect from mother nature and what I should expect from a pool service.

    Thanks
    =========================
    t6pool

    16x32 inground
    dig-220 swg
    aquacal heatpump
    hayward superpump
    hayward sandfilter

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    JasonLion's Avatar
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    May 2007
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    Silver Spring, MD
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    Re: heat exchanger cracked...had pool service close last year

    It is definitely time to have a talk with who ever did the winterizing.
    19K gal, vinyl, 1/2 HP WhisperFlo pump, 200 sqft cartridge filter, AutoPilot Digital SWG, Dolphin Dynamic cleaning robot
    Creator of PoolMath and Pool Calculator. Other handy links: Support this site, TF Test Kits, Pool School

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    Mod Squad Bama Rambler's Avatar
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    Jun 2009
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    SouthWest Alabama
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    Re: heat exchanger cracked...had pool service close last year

    If you have a contract or receipt where you paid them to winterize it then you have a leg to stand on. I'd definitely call the company that winterized it.
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
    Pool School ----- Pool Math ----- TF-Test Kit

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    Re: heat exchanger cracked...had pool service close last year

    stupid question....did you tighten all of your drain plugs? My heater has three of them. Water gushed for me too until I realized there was a third plug. Pool guys will leave these loose over winter is case of a freeze of left over moisture in the heater.

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    Re: heat exchanger cracked...had pool service close last year

    I just had the hx replaced today. Cracked due to improper winterization ... looks like water was left in the hx and froze

    Thanks for all your help and input.
    =========================
    t6pool

    16x32 inground
    dig-220 swg
    aquacal heatpump
    hayward superpump
    hayward sandfilter

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