2-speed pump only runs on low speed

Lei Mend

Member
Jun 4, 2020
18
Virginia
We have a brandnew Hayward Powerflo Matrix 2 speed pump installed April 2020 by a professional electrician. Everything was working fine until yesterday when I noticed that the pump won’t work on High Speed. But it works on Low Speed.
I’ve checked the pump basket and nothing is blocking it. No bubbles on the pump basket. Filter pressure is okay. All I hear is clicking sound as if the pump is trying to kick in on High Speed.

anyone have experienced this? appreciate any clue on what’s going on. Thank you
 
Last edited:

Dirk

Gold Supporter
TFP Guide
Nov 12, 2017
6,904
Central California
I would give Hayward a call. They'll likely know, but more importantly you can register your pump and/or start the warranty process if that's where you're going to end up. You don't want to try any DIY fixes while under warranty anyway, which could end up voiding it.
 
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Lei Mend

Member
Jun 4, 2020
18
Virginia
I would give Hayward a call. They'll likely know, but more importantly you can register your pump and/or start the warranty process if that's where you're going to end up. You don't want to try any DIY fixes while under warranty anyway, which could end up voiding it.
Thank you! Yes I’m sending an email to Hayward. I just thought there might be an easy fix so I don’t have to go through the lengthy warranty process
 

Lei Mend

Member
Jun 4, 2020
18
Virginia
Did high speed ever work?

How are you changing speeds? (Switch in back or a separate controller)
The High Speed worked well since installing it. I used high speed all the time when adding chems and backwashing. The pump is hard wired with a timer and there is a switch that came with it for low speed, off, and high speed settings.
 

mas985

TFP Expert
LifeTime Supporter
May 3, 2007
13,733
Pleasanton, CA
Ok, then most likely there is something wrong with the motor. I would make a warranty claim. Anything you do could void the warranty.
 

Lei Mend

Member
Jun 4, 2020
18
Virginia
Ok, then most likely there is something wrong with the motor. I would make a warranty claim. Anything you do could void the warranty.
Thank you! I have contacted the seller and they are processing the warranty claims with Hayward. I’m just baffled how fast this pump went bad that it didn’t even survive 1 pool season.