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Thread: Not going to the pool store anymore....

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    Not going to the pool store anymore....

    Been a while since I posted on here, but as summer is (well better be) right around the corner, thought I'd start waffling about pool ownership experiences...

    I decided yesterday to take a nice drive down to my local store to say hello for the summer, ask how business is and get them to make me feel all powerful that BBB is working and I have a grasp on the simplicity of this....

    Two guys in there are always pleasant and know me by name as they inspected the pool prior to me buying the house but some lady always gives me attitude about using bleach. There were several customers in there waiting to get water checked and buying hundreds of dollars of 'necarsary' items for their back yard retreats and she always tries to make me feel stupid in front of the people using off the shelf chems. "well, it's your pool funeral" I got this time from a smirking face so I asked if she wanted to check my water or should I just leave? Hesitantly, she produced the results and said nothing is too bad:
    CL:5
    Free:5
    Ph:7.8
    TA:130
    CH:160
    CYA: 50-60
    Phosphates: 300-500

    She than mentioned I needed phosphate remover asap before levels got out of control and I woke up to a green pool..
    I almost felt obliged to purchase this $40 product from them for testing the water which I could've done in a relaxed environment behind a nice Negra Modelo. But I told her, I'd buy some next time I come in. (had never heard of this 'lethal' problem in my pool before and wanted to check on here first arf arf!)
    She got all ***** and moved onto the next customer. This was a bit silly as I was going to buy a new pool vac head (at $40 which is a joke). So, I decided to walk out, thank the guys for all their help in the past and see you around...

    Question being - do others on here experience the same situation when visiting the mom and pop stores?
    I will now buy everything from Walmart or online (saving myself a tonne in the process) rather than give money to these people that complain so much about the state of the economy and how the Walmarts of the world are hurting their business...

    I could have taken her attitude, told everyone in the store that the stuff they are buying is not needed and pointed them in this direction. But, I felt like being the bigger person and not losing it at an elderly lady. The guys in the store are cool and know that it's pointless trying to sell me stuff when I know about this method, but this woman is just a peenarse...

    So - I've fired them and will now truly be 'going it alone'

    Sorry - just wanted to vent, my pool is heating and it will be officially open tomorrow so i thought I'd write on here to hurry the time up@!
    Thanks again for showing me this method!
    dannyboy
    25k Inground Vinyl - 3ft to 10ft, Tagelus TA-60 Sand, Minimax 400 Heater, Save T3 autocover.

  2. Back To Top    #2

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    Re: Not going to the pool store anymore....

    Good job on the walkout - they sometimes try to make you feel guilty for not buying what they want you to buy, but it's your money and you don't have to buy anything you don't want to.

    So to answer your question, yes - this happens a lot.
    45,180 gallon 26' x 53' IG Vinyl, irregular shape. Hayward sand filter / pump. Polaris AutoClear SWG, supplemented with a Hayward Automatic Chlorinator (In-Line). Hayward 400K BTU heater. Paramount "turnover" system. Polaris 480 PRO cleaner.

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    Melt In The Sun's Avatar
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    Re: Not going to the pool store anymore....

    behind a nice Negra Modelo
    Yes, the BBBB method.
    11,200 gal, Pebble-Tec; Tristar 2-speed 1hp - Swimclear 325 ft2 cart - SWG - A & A in-floor cleaner - Heat pump. For the poolside cooking, a Yoder Wichita and a Big Steel Keg!
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    Re: Not going to the pool store anymore....

    Had someone tell me the other day that, "bleach will ruin your liner". I said, well then chlorine will too. LOL it is hilarious to me how stupid people think you are.
    24' Above Ground installed March, 2010
    22 Sand Filter With Zeolite
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    Successfully using the BBB Method!

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    Re: Not going to the pool store anymore....

    Yes, many, many people on here have similar stories and experiences. The deal is that you know better, they know it, and they don't like it because no matter what they throw at you, it is very unlikely that you will ever pay their light bill with your purchases from them. And with unknowing customers standing at the counter, ready to plunk down five bills for their "opening", it's downright scary to have a BBB'er standing there who can potentially vaporize those profits before their very eyes.
    10K gallon IG gunite with waterfall; Pentair CC320P filter; WhisperFlo 2 HP pump
    TF Test Kits - Pool Math - Pool School
    "It depends."- JohnT

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    Re: Not going to the pool store anymore....

    HAHAHAHA "Yes, the BBBB method."
    25k Inground Vinyl - 3ft to 10ft, Tagelus TA-60 Sand, Minimax 400 Heater, Save T3 autocover.

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    whoozer's Avatar
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    Re: Not going to the pool store anymore....

    I had a brief over the phone convo when I called just to ask if they had cya and it became this big battle. She ended it very angry telling me I was gonna ruin my pool for months! I am now a walmart online person myself as I am no longer calling or going there!
    14x33 fiberglass freeform
    Variable speed Pentair intelliflo superpump
    420 Clean and Clear Plus cartridge filter.
    pool-school/pool_calculator , http://www.tftestkits.net/

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    Mod Squad Bama Rambler's Avatar
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    Re: Not going to the pool store anymore....

    It's really sad too. We're not out to put them out of business. We'd buy hardware, fixtures, etc and even liquid chlorine if they'd set rid of the attitude and just sell us what we need and want.
    Dave J. TFP Moderator
    24' x 52" Round AGP. 2hp/¼hp SPL Power-Flo 2-speed pump. 200sqft Waterway Cartridge Filter. 45MHP2(3GPD) Stenner Peristaltic Pump
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    Re: Not going to the pool store anymore....

    That was what I was trying to get at in my rambling post. I actually don't mind paying a little more for stuff to have a good relationship with folks that I WILL need in the future..
    I think it's sad and the lads that work there should be on my side and looking at the larger picture that I will need stuff from them outside of using my initiative...
    Now I will take my business elsewhere or buy online and have a crack myself....it doesn't appear to be too difficult if you have the time, patience and TFP!!
    25k Inground Vinyl - 3ft to 10ft, Tagelus TA-60 Sand, Minimax 400 Heater, Save T3 autocover.

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    Re: Not going to the pool store anymore....

    I try and always make it a point to thank my local pool store for carrying 12.5% chlorinating liquid with a good turnover (so it's always fresh) and at fairly reasonable pricing (the prices actually dropped down this year, now at $3 per gallon) and for reusing the bottles. They sell a lot of such chlorine and also do pool service with a large fleet of trucks and many personnel. So they are able to make money and be profitable servicing the two largest markets -- BBB with chlorinating liquid and those that want to pay for someone else to take care of the pool (i.e. a pool service). They do sell everything else as well, but they aren't dependent on just selling extra chemicals in the retail store.
    16,000 gallon outdoor in-ground 16'x32' plaster pool; Pentair Intelliflo VF pump; Pentair IntelliTouch i9+3s control system; Jandy CL-340 square foot cartridge filter
    12 Fafco solar panels; Purex Triton PowerMax 250 natural gas heater (200,000 BTU/hr output); automatic electric pool safety cover; 4-wheel pressure-side "The Pool Cleaner"

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    Re: Not going to the pool store anymore....

    I value the relationship I've built with my pool store. They carry the chlorinating liquid I use, Taylor reagents, O-rings and gaskets, and they test my water—for free—for those components which the TF-100 can't handle: copper, for instance, or salt.

    My grocery store carries soft drinks. Lots of people buy them. I don't use them and so I don't buy them. That doesn't mean I disparage my grocery store or the customers who purchase soft drinks.
    — AnnaK —

    12,000 gal AGP, Hayward sand filter, Pentair 2-speed pump, timer.
    Please visit our Pool Issues pages for information about step weights, managing the solar cover, and PoolSkim.

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    Re: Not going to the pool store anymore....

    It's good that some have access to pool stores that are willing to work with their BBB customers rather than resent them for their choices. I believe this to be an exception, rather than the rule though.
    10K gallon IG gunite with waterfall; Pentair CC320P filter; WhisperFlo 2 HP pump
    TF Test Kits - Pool Math - Pool School
    "It depends."- JohnT

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    whoozer's Avatar
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    Re: Not going to the pool store anymore....

    Yeah it would be a dream if my pool store were even close to civil with me, but alas it's just not meant to be, but congrats to those that are lucky enough to have a good working relationship with theirs, certainly I am jealous!
    14x33 fiberglass freeform
    Variable speed Pentair intelliflo superpump
    420 Clean and Clear Plus cartridge filter.
    pool-school/pool_calculator , http://www.tftestkits.net/

  14. Back To Top    #14

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    Re: Not going to the pool store anymore....

    I went to my local pool store yesterday to price their liquid chlorine and compare to bleach and they don't even carry liquid chlorine.
    Plano, TX
    25,000 Gallons, Plaster, DE Filter, No SWG

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    JasonLion's Avatar
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    Re: Not going to the pool store anymore....

    In some areas the regulations on selling liquid chlorine are restrictive enough that most stores choose not to cary it. In Maryland, it is quite difficult to find liquid chlorine (above 8%) because of the regulatory hoops the stores need to jump through. I find that kind of strange, because cal-hypo is far more dangerous, and all the stores carry cal-hypo. But that is the way of government regulation, it doesn't always make sense.
    19K gal, vinyl, 1/2 HP WhisperFlo pump, 200 sqft cartridge filter, AutoPilot Digital SWG, Dolphin Dynamic cleaning robot
    Creator of PoolMath and Pool Calculator. Other handy links: Support this site, TF Test Kits, Pool School

  16. Back To Top    #16
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    Re: Not going to the pool store anymore....

    Quote Originally Posted by whoozer
    Yeah it would be a dream if my pool store were even close to civil with me, but alas it's just not meant to be, but congrats to those that are lucky enough to have a good working relationship with theirs, certainly I am jealous!


    It's not so much luck as it is my appreciation for the items the store carries that I do use and need. I worked at establishing the relationship by not dismissing their recommendations of chemicals. I thank them for the advice and suggestions; if a salesperson gets a little insistent I may decline by telling him I have the required amount of whatever on hand and don't need to restock just yet. I don't react, I do not act superior to them in my knowledge, I don't proselytize or try to convert. I'm polite and always grateful that they keep stocking carboys of LC.

    Now, I'll admit to being appalled at how way off their test results sometimes are, and it's scary to know that other customers base their purchases on the suggestions made by these experts—thoroughly ruining their pool water in the process. The tools to pool maintenance with as few chemicals as possible are available to everyone, if not via the Internet then from libraries. Even pool stores sell pamphlets about water chemistry.

    Not everyone wants to be informed. It takes some initiative and personal responsibility to care enough about feeding and maintenance of a pool to seek out information sources other than the pool store staff. It is not my place to condemn pool stores for selling their products to willing buyers. Caveat emptor.
    — AnnaK —

    12,000 gal AGP, Hayward sand filter, Pentair 2-speed pump, timer.
    Please visit our Pool Issues pages for information about step weights, managing the solar cover, and PoolSkim.

  17. Back To Top    #17

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    Re: Not going to the pool store anymore....

    I don't even tell them what method I use, I just ask for what I need. I went by the other day and asked for some cyanuric acid and the sales person had the deer in the headlights look to which I responded "Stabilizer". He said "Oh we have that"? On the way out the door I glance down at the label that said 100% cyanuric acid. This was not some high school boy it was the owner of the company? It's great to be well informed.
    35K IG Vinyl 20 x 40 self built pool, Hayward Pro Series High-Rate Sand Filter 31" 98gal/min, Hayward TriStar 1.85hp, Hayward 400btu heater, BBB method w/Hypo, Jazz light w/matching fiber optic rope lighting around coping w/syncronized color wheels. Concrete Paver deck.

  18. Back To Top    #18
    whoozer's Avatar
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    Re: Not going to the pool store anymore....

    I've never told them the method I use I usually call ahead to see what they have and asked nicely about pricing. Which usually leads to a bunch of immediate sarcastic questions about them not selling anything until I bring a water sample. Even when I'm super polite and say I have enough of this and don't need anymore etc......it doesn't matter.
    I'm not bashing the fact that there is a store for those that choose to use it. I'm merely pointing out not all of us no matter how nicely we approach it have the luxury of being well received. Again ANNAK if you do, that's great, more power to you, but I do believe many of us have approached it the same way you have with different results. That's all I have to say on this subject!
    14x33 fiberglass freeform
    Variable speed Pentair intelliflo superpump
    420 Clean and Clear Plus cartridge filter.
    pool-school/pool_calculator , http://www.tftestkits.net/

  19. Back To Top    #19

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    Re: Not going to the pool store anymore....

    It's done then...team BBB for the win.
    25k Inground Vinyl - 3ft to 10ft, Tagelus TA-60 Sand, Minimax 400 Heater, Save T3 autocover.

  20. Back To Top    #20

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    Re: Not going to the pool store anymore....

    The pool stores around me are pretty good about not trying to upsell me. I walk in tell them what I need and leave.
    13,000 Plaster IG Pool approx
    Hayward C5030 Cart Filter
    Emerson 1081 EB653 1.0 HP 1.40 S.F. 3450 RPM
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