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Thread: So many problems in such a short time

  1. Back To Top    #1

    Join Date
    Jun 2009
    Location
    Vero Beach, FL
    Posts
    462

    So many problems in such a short time

    Just ranting....

    My pool was completed last September. We had lots of problems during the build, but once I made final payment, we were happy with what we had. But since then I've had the following problems:

    1. Leak around the drain in the spa - 6 weeks to get fixed.
    2. Leak around the drain in the pool - another 6 weeks to get fixed.
    3. Quarter size hole in the shell of the pool - fixed with #2.
    4. LED Light flooded - new one shipped within a week because I dealt with supplier and not the PB. Looks like the locking collar was put on too tight and cracked the light.
    5. Metal rusting through tile grout in 2 spots - have been waiting 5 weeks for PB to fix and he has not returned my last 2 calls.
    6. SWG housing cracked - called supplier and he is working on getting a new one. Looks like locking collar was put on too tight - same guy who did the light I guess.

    The sales guy who sold me the pool is great. His son owns the store that supplies all the equipment. So if a part fails, he's on top of it. However, anything that involves labor is handled by the owner of the company and he is terrible at returning calls or getting things done quickly.

    <End of rant>
    25' x 13' Roman, 12000 gal IGP, Plaster, with 500 gal Spa
    SWG, 1 HP Max Flo Pump, C-900 cartridge filter
    Solar heat

  2. Back To Top    #2
    Brentr's Avatar
    Join Date
    Oct 2009
    Location
    Jacksonville, FL
    Posts
    873

    Re: So many problems in such a short time

    lborne, I am so sorry to hear this. So far we have been lucky I guess as we have had no problems except for a leak that I thought we had and it turned out that they forgot to grout around the skimmer. It would be interesting to here if others are having issues with new pool builds. I see some other people on the Garden web pools and spa forum with similar issues.
    5,775 gal, IG free form, Beach Series Antigua by Marbletite Pebble finish, 2 swim out benches, Sheer Descent, IG Fountain, Dolphin / Mermaid Statues, StaRite Dura- Glas 1.5hp pump, Hayward Pro Series Sand Filter replaced with Hayward Pro-grid DE4820, Aqua Rite SWG with T-Cell 15, Polaris 360, Pentair 300w Light upgraded to Pentair IntelliBrite (OMG what a huge difference) , Heat Siphon Heat Pump DX 5.0 109,000 btu, Pool Cage, 1800sq ft Tremron Estate Pavers, solar cover, TF-100 test kit, Pentair Deck Jet, Apollo Magnetic Stirrer (Makes testing a breeze), Aquatherm Ecosun Solar Panels 192 sq ft with GL-235 Controller,Margarita Concoction Machine,
    Pics of our Spool ( Social Pool) being built Solar install Outdoor kitchen upgrade

  3. Back To Top    #3

    Join Date
    Jun 2009
    Location
    Vero Beach, FL
    Posts
    462

    Re: So many problems in such a short time

    According to the leak repair guy, he is very busy and it is common to have leaks around drains and skimmers.

    Anyone know what the standard pool warranty is from the PB? Mine is 1 year, but someone told my wife it should be 5 years - but none of the PB's we looked at offered 5 years - I'm talking about leaks and workmanship issues.
    25' x 13' Roman, 12000 gal IGP, Plaster, with 500 gal Spa
    SWG, 1 HP Max Flo Pump, C-900 cartridge filter
    Solar heat

  4. Back To Top    #4
    Brentr's Avatar
    Join Date
    Oct 2009
    Location
    Jacksonville, FL
    Posts
    873

    Re: So many problems in such a short time

    I Think mine is one year also. I will have to look at the paperwork
    5,775 gal, IG free form, Beach Series Antigua by Marbletite Pebble finish, 2 swim out benches, Sheer Descent, IG Fountain, Dolphin / Mermaid Statues, StaRite Dura- Glas 1.5hp pump, Hayward Pro Series Sand Filter replaced with Hayward Pro-grid DE4820, Aqua Rite SWG with T-Cell 15, Polaris 360, Pentair 300w Light upgraded to Pentair IntelliBrite (OMG what a huge difference) , Heat Siphon Heat Pump DX 5.0 109,000 btu, Pool Cage, 1800sq ft Tremron Estate Pavers, solar cover, TF-100 test kit, Pentair Deck Jet, Apollo Magnetic Stirrer (Makes testing a breeze), Aquatherm Ecosun Solar Panels 192 sq ft with GL-235 Controller,Margarita Concoction Machine,
    Pics of our Spool ( Social Pool) being built Solar install Outdoor kitchen upgrade

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