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Thread: Blue Pearl stopped working/died

  1. Back To Top    #1

    Join Date
    Jun 2007
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    Houston, Texas
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    Blue Pearl stopped working/died

    I've had this blue pearl for 2 years and it ran well last week. Well yesterday I put the cleaner in the pool and hit the green start button and nothing happened. The green light illuminated for about 3 seconds then cut off. Subsequent button pushes all same result. Green light cut's off after about 2 seconds. If I pull the plug out of the main control unit then hit the green button, it stay's lit with the cord disconnected from the unit.

    Has the motor died? Impeller? Any way to trouble shoot? I think the Pearl came with a 1 year warranty. I haven't been able to call Watertech just yet as by the time I get off work they've been closed.
    36,000 gallon IG Gunite (40 x 20), 1.5 HP Hayward pump, Pentair Nautilus NS-48 DE filter, 2 skimmers, 12 - (2 x 20) Fafco Solar Panels (Goldline controller not hooked up yet), Hayward Swimpure Plus SWG, Blue Pearl Robot cleaner. New Dr. Wellness X-12 standalone Lifestyle Spa.

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    frustratedpoolmom's Avatar
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    Re: Blue Pearl stopped working/died

    Bump
    Helpful links: Pool School; CYA/Chlorine Chart
    24' round AG pool, 52" high, Raypak heater; Waterway 2 spd Pump;
    150 Sq ft. Clearwater Cartridge Filter; Former and DISSATISFIED "Pool Frog" owner
    http://www.PerfectlyClearPoolService.com

  3. Back To Top    #3

    Re: Blue Pearl stopped working/died

    I am NOT a Blue Pearl expert, BUT I just had the same problem with a Blue Diamond. Mine was only 2 months old and quit for the second time. I was told to make sure the impellar move freely (wasn't full of debri and stuck). It wasn't. I continued to work with the on off switch until I got the "treads" moving but no impellar action still. I read on another Forum that the impellar also contains the electronics and that could be the problem. Bottem line, I finally got to return the unit where I purchased it. I am looking to go back to old technology!
    Pool Size 27,500
    DE 60 Gal Filter
    Free Form IG Plaster
    1.5 Hp Pump
    Blue Diamond Robotic Cleaner w/ Remote
    SWG
    Homemade Water Fall using local found Rock

  4. Back To Top    #4

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    Re: Blue Pearl stopped working/died

    Well, I sent the cleaner off to Aquatron to be repaired. Of course it was just out of warranty. Here's part of the response I received...

    I replaced a pump motor on your cleaner and it works fine. However, your power supply top has a crack on it and all the screws holding it together have broken threads on the casing. Meaning the only way to close the power supply is with zip ties. Along with the crack on its top, this is a real safety hazard and the only solution we can recommend is to purchase a new power supply.
    A rough estimate for your cost is $820. Since it is so expensive, please let me know what you want to do. We can sell you a new cleaner for $650, which comes with a one year warranty.


    So now the question is do I but the replacement cleaner or go with a different brand altogether??
    36,000 gallon IG Gunite (40 x 20), 1.5 HP Hayward pump, Pentair Nautilus NS-48 DE filter, 2 skimmers, 12 - (2 x 20) Fafco Solar Panels (Goldline controller not hooked up yet), Hayward Swimpure Plus SWG, Blue Pearl Robot cleaner. New Dr. Wellness X-12 standalone Lifestyle Spa.

  5. Back To Top    #5

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    Re: Blue Pearl stopped working/died

    Quote Originally Posted by mac4lyfe View Post
    I've had this blue pearl for 2 years and it ran well last week. Well yesterday I put the cleaner in the pool and hit the green start button and nothing happened. The green light illuminated for about 3 seconds then cut off. Subsequent button pushes all same result. Green light cut's off after about 2 seconds. If I pull the plug out of the main control unit then hit the green button, it stay's lit with the cord disconnected from the unit.

    Has the motor died? Impeller? Any way to trouble shoot? I think the Pearl came with a 1 year warranty. I haven't been able to call Watertech just yet as by the time I get off work they've been closed.
    Did you ever find out what the problem is? Mine is doing the exact same thing and is about 5 years old. I am guessing the cheapest option may just be a new unit, but would like to know if there is a cheaper fix.
    20x40 IG vinyl, heatpump and solar and 3 siberian huskies, 10kw PV solar electric system. Nikon Photographer D800e dSLR.

  6. Back To Top    #6

    In the Industry

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    Jul 2010
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    Re: Blue Pearl stopped working/died

    Did you ever figure out what was wrong with your cleaner.

    I am getting the same problem.

    Power supply turns on and then off after about 3 seconds.

    Power supply stays on without cleaner connected.

    Have had no problems with the cleaner for 4 years until now.

    Figured I would at least take it apart tomorrow and check the impeller and motor.

    Blake
    25k 20x40 Gunite w/ integrated Spa & Caribbean Blue Plaster, Curved Bluestone Coping, Deck Jets
    Pentair Easy Touch/Wireless, Sta-Rite Intellipro SRVS Pump, Intellibrite Lights, & Pentair IC40 Cell, Sta-Rite 450sf Cartridge filter
    Heated from Central Boiler - Outdoor Wood Furnace & Triangle Tube Max Heat Exchanger
    ColorQ Pro
    TF-100

  7. Back To Top    #7

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    Oct 2007
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    Re: Blue Pearl stopped working/died

    This is the reason I am not getting another blue diamond/pearl etc. Too many parts and too hard to repair. I will deal with less advanced technology to be able to swap a motor myself for 300 or less. Blue diamond has a great warranty, but mine spent half its time in the shop with broken motors, broken power supply etc. Only when I finally just left the stupid thing in the pool did it not break anymore until the motor finally seized. Its more for one motor on my current unit then it is for a whole motor unit on the dolphins.
    12000 gal diamond brite pool with 400 gal spillover spa, 1 1/2 HP pump and Hayward 1100 cartridge filter, Hayward Heatpump.

  8. Back To Top    #8

    In the Industry

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    Jul 2010
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    Ashford, CT
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    Re: Blue Pearl stopped working/died

    Bump on the power supply timing out. Impeller turns freely.
    25k 20x40 Gunite w/ integrated Spa & Caribbean Blue Plaster, Curved Bluestone Coping, Deck Jets
    Pentair Easy Touch/Wireless, Sta-Rite Intellipro SRVS Pump, Intellibrite Lights, & Pentair IC40 Cell, Sta-Rite 450sf Cartridge filter
    Heated from Central Boiler - Outdoor Wood Furnace & Triangle Tube Max Heat Exchanger
    ColorQ Pro
    TF-100

  9. Back To Top    #9

    Join Date
    Oct 2007
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    Parkland, FL
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    Re: Blue Pearl stopped working/died

    Problem with the blue diamond type cleaners is it could be the power supply, it could be a motor, hard to pinpoint exactly what it is. They are terrific cleaners, but the parts and trying to replace anything is not made to be done at home.
    12000 gal diamond brite pool with 400 gal spillover spa, 1 1/2 HP pump and Hayward 1100 cartridge filter, Hayward Heatpump.

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