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Thread: Hey... thanks guys.

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    In the Industry

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    May 2009
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    Hey... thanks guys.

    I just wanted to say thanks.

    I'm going into my third summer working at a pool store company. I've followed this forum constantly through the whole journey. Here's where I started: if-you-have-the-time-a-hypothetical-t12484.html

    Strangely, I have the lowest average per customer sale amount, but have incredible customer count and overall sales numbers =).

    I've gone from part-time help to a store manager, and I always try to do right by the folks that come through my store. It just goes to show you that honesty and technical knowledge can beat a short-term sales approach. I'm leading the pack by trying to save my customers money within the framework of my company's policies.

    Thanks again for the site.

  2. Back To Top    #2

    Join Date
    Mar 2007
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    San Rafael, CA USA
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    12,085

    Re: Hey... thanks guys.

    Thank you for being honest and helpful to your customers and letting them choose the cost/convenience trade-offs that work for them. At least that way, they know they are paying only for what they really need given their criteria (i.e. low maintenance using Trichlor vs. lowest cost using bleach). It's great that you've been able to be successful, helpful and honest all at the same time!
    16,000 gallon outdoor in-ground 16'x32' plaster pool; Pentair Intelliflo VF pump; Pentair IntelliTouch i9+3s control system; Jandy CL-340 square foot cartridge filter
    12 Fafco solar panels; Purex Triton PowerMax 250 natural gas heater (200,000 BTU/hr output); automatic electric pool safety cover; 4-wheel pressure-side "The Pool Cleaner"

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    Re: Hey... thanks guys.

    chem_geek;

    You have no idea how much you've helped me these last few years. I hope that whatever you're doing, you're making a ton of money.

    And you're exactly right. I present everything in a cost vs. convenience way. The stupid thing is that even if people choose convenience over cost, they're still beating what they'd pay for a pool service. And I have lost more than a few customers to this website at my own suggestion.

    Again, an incredible resource; it blows my mind that people like you are willing to spend so much time helping others, even though I've caught the bug.

  4. Back To Top    #4
    Richard320's Avatar
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    Jan 2010
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    San Dimas, CA (LA County)
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    Re: Hey... thanks guys.

    Quote Originally Posted by seilsel
    Strangely, I have the lowest average per customer sale amount, but have incredible customer count and overall sales numbers =).

    I've gone from part-time help to a store manager, and I always try to do right by the folks that come through my store. It just goes to show you that honesty and technical knowledge can beat a short-term sales approach. I'm leading the pack by trying to save my customers money within the framework of my company's policies.

    Thanks again for the site.
    My Company President has a favorite saying, "People do business with people they trust." Since we have 11% of the market share in the Los Angeles region, he seems to be right.

    Keep doing right by people, don't sell them junk they don't need. But there's also no harm in trying to make a sale - that's what a salesman's job is. Point out the sale on those foam noodle things. Ask if their brush is worn flat. Have a display of those suntan lotion soaker-uppers by the register. This time of year is a good time to suggest fresh test reagents.
    16K freeform gunite with spa; Pentair 4000 DE filter; Century Whisperflow 1 HP; Pentair Minimax heater.
    Troublefree does not mean Maintenancefree. It's like brushing your teeth: You can spend a couple minutes a day and pennies a week or go to the dentist once a year and spend several thousand dollars.
    A pool is like a pet - you have to feed it every day, even the days you don't want to play with it!

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    In the Industry

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    May 2009
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    34

    Re: Hey... thanks guys.

    Oh yeah, I have no problem trying to convince someone that some rock-shaped speakers will impress their friends =). Because they KNOW they don't need it.

    But I won't sell calcium chloride to someone with a vinyl pool or phosphate removers to someone who has a SWG and brings their water in three times a week because its their hobby.

    There's a big difference.

    (( You wouldn't believe the fights I've had over the calcium. But as long as the numbers are good... =) ))

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