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Thread: Frustrated with Polaris

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    Frustrated with Polaris

    My Polaris is spending a lot of time just wandering around not doing much. It doesn't sit on the pool floor just kind of hovers and doesn't pick up anything. Sometimes it just stops on an open section of the floor and takes a few minutes to restart. This is really driving me crazy as its using energy and not providing results. Any suggestion as to where to start? I'm at the point now where I am ready to just get something else and put this thing up. It was rebuilt last season.
    24,000 G, Sand, IG, Vinyl

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    Join Date
    Mar 2009
    Macon Ga

    Re: Frustrated with Polaris

    I would take it apart and look at all of the small jets that are in it to make sure they are not plugged with dirt. All you need id a paper clip to check this and while you are in there check out the belt tensions. Very easy to do all of this if you are just a little handy.
    18X38 Grecian 26000 gallon In Ground Vinyl. Goldline AuqaRite SWG with a 1.5 HP Pentair Pump. Triton 2 Sand Filter Two main drains with 4 main returns with 2 more returns on the swimout and two skimmers. Polaris 380

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    Re: Frustrated with Polaris

    Which model do you have? Polaris is known for bad modules in some (several; all?!) their cleaners.

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    stev32k's Avatar
    Join Date
    Mar 2009
    Mobile, Alabama

    Re: Frustrated with Polaris

    Did it just start this or has it been going on for awhile? Have you checked the relief valve to see if water is coming out? I had that problem and it was the relief valve. Polaris sent me a new but it didn't work either. I finally replaced the relief valve with a plug and had no more problems.
    20' x 40' IG with vinyl liner volume approx. 35,000 gal.1.5 H.P. main pump, Polaris 280 cleaner W/ 3/4 H.P. booster pump
    Hayward sand filter, 3.14 sq ft, 62 gpm. Stenner 45 MPH10 chlorine feed pump. 1 micron final filter bags (home made and very effective)

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    Join Date
    Mar 2010
    Spring, TX

    Re: Frustrated with Polaris

    Mine was doing something similar and I took it to my leslies. They fixed it for about 25.00. Mine would just run around in the middle of the pool.
    13,000 Plaster IG Pool approx
    Hayward C5030 Cart Filter
    Emerson 1081 EB653 1.0 HP 1.40 S.F. 3450 RPM
    Pool Calculator, Pool School, TF Test Kits

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    Join Date
    Jan 2009
    Cupertino, CA

    Re: Frustrated with Polaris

    Another thing to check is the screen in the quick-release where the hose plugs into the wall. If that's plugged you'll have poor pressure at the unit and it will be generally sluggish.

    I've had to take mine in twice in the past year, but it was cheap to fix each time.
    BBB "Intermediate Swimmer"
    IG plaster pool 18.5K gal, Hayward Pro-Grid DE filter, 3/4 HP Hydramax II; Polaris 380, 3/4 HP booster
    AG spa 325 gal, probably Sundance of some kind
    Water testing instructions on one page

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    Re: Frustrated with Polaris

    Another thing to check is the casing on the backup valve. The backup valve is the sort of seashell looking thing on the hose a few feet away from the cleaner itself. It is very very very common for a crack to develop along side of the backup jet. You will not see this unless the cleaner is running and you have the backup valve out of the water. This blast of water coming out of the crack is letting pressure escape needed to run the Polaris. The casing (part number G54) is available by itself without having to buy a whole new backup valve. You usually have to cut off the hand nut (the widest part of the casing) with a saw because they always get stuck. Then pull the two halves of the old casing apart and remove the timing mechanism and put it in the new casing, nothing tricky.

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