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Thread: How To Obtain Goldline/Hayward Warranty

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    How To Obtain Goldline/Hayward Warranty

    Any recommendations on obtaining warranty on a Goldline/Hayward Aqua Collection Turbo Cell, T-Cell 15, driven by a Aqua Logic AQL-P-4, invoice date 08/23/07, date code *5E0706, purchased with a pool kit online! Suggested local warranty centers by Hayward have not been cooperative in even inspecting the unit for return to the factory for review, maybe since they did not sell the unit originally. The defective unit has been changed with a known good unit from another similar system and performs perfectly.

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    polyvue's Avatar
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    Re: How To Obtain Goldline/Hayward Warranty

    Quote Originally Posted by alg
    Any recommendations on obtaining warranty on a Goldline/Hayward Aqua Collection Turbo Cell, T-Cell 15, driven by a Aqua Logic AQL-P-4, invoice date 08/23/07, date code *5E0706, purchased with a pool kit online! Suggested local warranty centers by Hayward have not been cooperative in even inspecting the unit for return to the factory for review, maybe since they did not sell the unit originally. The defective unit has been changed with a known good unit from another similar system and performs perfectly.
    Welcome to the forum

    This would seem to warrant a direct call to Goldline support. I believe there is a 5 year warranty... we have nearly identical equipment installed the same month in 2007, but I've never had to test the warranty service.
    14,555 gal in-ground 16'x29' white plaster Pool w/spa (2007); Goldline Aqua Logic AQL-PS-8 control w/Aqua Cell 15 Salt Water Chlorination (SWCG); Hayward TriStar 1HP (1.85 SF) main / 1.5HP (1.60 SF) spa pumps; Hayward Swimclear cart filter C4025, ColorLogic LED lights; Tankless SP-18-4 electric heater; Polaris 280 cleaner.
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