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Thread: A shout out to Fafco for AWESOME customer service!!

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    A shout out to Fafco for AWESOME customer service!!

    A quick story about some really good customer service.....

    Got 2 Sungrabber Panels for my new pool about 2 weeks ago, and soon realized that one had a hole and was leaking water. Didn't feel like I should have to patch a brand new panel with a 10 year warranty, so I sent the info and a picture to Fafco. Got a very quick email back saying that a new panel would be shipped out by the end of the week. I then asked if they would be sending a label to ship the other panel back, and the reply was: "Not Needed". Got my new panel today!

    How cool is that? Yeah, I don't want to try and fix a brand new Panel that I paid $100 for, but I'll certainly give it a try for a panel that's a freebie!

    Nice to do business with someone with good customer service for a change.......

  2. Back To Top    #2

    Join Date
    Jun 2009
    Vero Beach, FL

    Re: A shout out to Fafco for AWESOME customer service!!

    Good news. My panels arrived today. Think I'll hook them all up and test on the ground before installing on the roof in case there is a leak.
    25' x 13' Roman, 12000 gal IGP, Plaster, with 500 gal Spa
    SWG, 1 HP Max Flo Pump, C-900 cartridge filter
    Solar heat

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