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Thread: iaqualink online, can control pool, but NOT access settings

  1. Back To Top    #1

    Join Date
    Feb 2018
    Location
    Dallas tx
    Posts
    2

    iaqualink online, can control pool, but NOT access settings

    Hi,

    Had an iaqualink for years, very few issues. Major pool updates were over a year ago so no changes to the equipment recently
    But my pool go to guy is AWOL, I've only seen one similar post which suggested I should kill the power and remove the backup battery.
    I just want to see if that is the best course of action.

    Problem...
    I noticed my daily schedule was not running (7am-5pm)
    I went into settings (from PC), clicked on the schedule, everything was fine.

    I then noticed the time was 10 hours fast
    I couldn't get out of schedule settings. I has a pop up prompt saying
    PLEASE SAVE CHANGES
    even though I hadn't changed anything on the schedule
    Whatever I did (even clicking on SAVE, it had no effect)

    I closed that browser window and went about my day.

    I went back to it today and the pool is online, I can operate the pool through my phone app as usual
    However I cannot get into settings, from PC or phone
    The waiting for connection just keeps displaying

    Any better solution than killing the power and removing the backup battery?

    Thanks

  2. Back To Top    #2

    Join Date
    Sep 2017
    Location
    Silicon Valley, CA
    Posts
    464

    Re: iaqualink online, can control pool, but NOT access settings

    Before killing power, I would try logging out of iAqualink on both app and PC, and also killing the app on the phone.

    I might even reset our home router in case there was a connection error on that side.
    18Kgal play pool+spillover spa, Tahoe Blue Quartzscape refurb June 2017, ~40'x15'
    1.5HP VS JeP, CCP420 cartridge filter, Sta-Rite 400HD, 1.0HP VS JeP for sheer descents
    Caretaker 5-port in-floor system, AP1400 SWCG, Aqualink: RS-8 Combo, iQ20, One-Touch
    K-1005, K-1515 FAS-DPD, K-1766, Taylor 9056 comparator, SpeedStir!

  3. Back To Top    #3

    Join Date
    Feb 2018
    Location
    Dallas tx
    Posts
    2

    Re: iaqualink online, can control pool, but NOT access settings

    Dodger,

    This worked! Thanks so much for the suggestion.
    I powered down both my Uverse router and a 16 port router that the iaqualink is connected to

    I had previously just tried disconnecting the LAN cable from the Antennae Box.

    My date & time is reset and I have one more thing ticked off the suburban keep me busy from having a life list.

    Cheers
    GS

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