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Thread: Doheny's Pool Supplies

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    Red face Doheny's Pool Supplies

    Hi to all;

    Recently purchased a Doheny's Discovery for $800 from Doheny's Pool Supplies. So far, I am very happy with the cleaner and got a 4 year warranty using my Visa card.

    However, to my dismay, the Discovery is now on sale for $719.99 just a few days after my purchase. I emailed their customer service to point this out to them and they immediately refunded the difference, $80. Sign of an excellent company!!!!

    Thank, Doheny's!!!!!!!!!!!!!!!!!!

    Regards,
    Gary R.
    Last edited by chuckles19; 05-11-2017 at 01:23 PM. Reason: typo
    IG Pool 20,000 Gallons Gunite-Hayward 1 HP Super Pump-Doheny Discovery Pool Cleaner
    Pentair Sand Filter-Raypac Pool Heater 266,000 BTU-PoolSkim Pool Skimmer-TF 100 Test Kit

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    Mod Squad pooldv's Avatar
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    Re: Doheny's Pool Supplies

    Hey, way to go Doheny's!
    TFP Moderator
    If TFP helped you or saved you money - Become a TFP Supporter! <--Click here
    2012 build and pics, 20k gal gunite, black onyx pebblesheen, OK flagstone, IntellifoVS, cart filter w/Pleatco, IC40 SWG, Solartouch, 5 12'x4' solar panels, HP50HA heat pump, 8mil solar cover, borates, TF-100 test kit, SONOS, Doheny's Discovery Robot, hot tub on bleach

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    Join Date
    Oct 2016
    Location
    Phoenix
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    Re: Doheny's Pool Supplies

    I just got a certified pre-owned Discovery from them last week for $675 delivered. More on that in another thread.
    Dave in Phoenix, AZ, USA
    12,000 gallon IG (5' max depth) , Pebble-tec,
    Hayward SP2303 Maxflo 1.65 HP, Triton TR60 sand filter, 1 skimmer, Pool Devil skimmer, 3 returns, 1 aerator port, Navigator suction-side sweep, Hayward valve actuator, Rainbird sprinkler timer used for valve automation and chlorine injection. Softened water used for makeup.

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    Join Date
    May 2016
    Location
    Troy IL
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    484

    Re: Doheny's Pool Supplies

    I just got a Saturn for my pool last week and am a little miffed that they discovery is now just a bit more than I paid for my Saturn. But I really don't need a Discovery either I guess.

    Having said that, I ordered my Saturn on a Sunday night. I thought it would ship Monday. It didn't, it shipped Tuesday and got to me on Wednesday. I hurried home from work and excitedly opened up the box to find they send me the wrong dang thing. It was clearly labeled on the outside of the box as a $100 caddy, not the dolphin itself. I called them up and explained, and they agreed someone in their warehouse must have screwed up. But they refused to ship me my Saturn until I returned the cheap caddy that THEY mistakenly sent me. So on Thursday, I went to Fedex first thing and shipped the item back to Doheny's. I called up their customer service and they told me they couldn't ship me the new unit until they say it move from the drop off location to the next spot in the destination, but not to worry, it should happen by mid day. 3pm came and no tracking movement, so I called them back and complained. The girl on the phone, the 3rd person I had talked to by then, was very nice, but explained it was their policy to not ship a replacement until the return had been in transit. I explained that makes perfect sense if I was returning something that I purchased and changed my mind on. After going back and forth for 30 minutes, I asked for her supervisor. After another 10 minutes she came back and said her supervisor agreed to make an exception and place an order for my Saturn Robot for me by their 4pm cut off time so that the warehouse would ship it out same day. She also gave me a $30 store credit I will probably never use and waved the $10 I had paid in handling fees (free shipping my rear). I ended up getting my robot on that Friday, the next day.

    In the end, I'm happy with my robot. I was happy my replacement robot got to me as fast as they claimed my original would. But I'm not happy I had to waste so much time running to fedex and hanging out on the phone with customer support to fix a mistake they made and only be compensated by $10 in the end.

    I'm meh on Doheny's. I might buy from them again, I might not. But my neighbor saw my robot and went to order one himself, so hey, at least Doheny wins.

    --update I just looked and saw that my Saturn is on sale for $65 less than I paid for it. I called them up and spent another 25 minutes on the phone with them. They were happy to refund me $65 - the $10.99 they already refunded me for handling. I said no, I want $65 plus tax and the $10.99 handling refund since that was for the fact that they didn't handle my order very well. She said no, I asked for the supervisor, and once again after 4 or 5 minutes waiting for a supervisor my original agent came back saying they could give me what I wanted.

    17,500 gallon IG Vinyl
    Pentair Tagelus TA60D Sand filter
    Pentair Challenger 1.5HP pump CFII N1 1.5A
    Taylor K-2006-A, Stenner 45MPHP10 auto chlorine feed

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    Mod Squad woodyp's Avatar
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    Re: Doheny's Pool Supplies

    I emailed their customer service to point this out to them and they immediately refunded the difference, $80. Sign of an excellent company!!!!
    doesn't get much better than that.
    16x32x52" Steel Cornelius Miramar AGP Vinyl liner 13,100 gal. Buried 2 ft.
    2 Speed Hayward Power-Flo Matrix 85 g.p.m. 22" 250lb. sand filter hard plumbed
    Pool Rover Jr., Pool Blaster Max, Diver Dave TF100 Test Kit/Speed Stir
    Margaritaville Frozen Concoction Maker, Liqour Chiller, & Drink Mixer & Party Tub----Collect 'um all!

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