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Thread: Dealer alarm email update - where is that email?

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    Olga's Avatar
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    Question Dealer alarm email update - where is that email?

    Our Intelichem system sends dealer alarms when readings are out of kilter. The email gives them our address and even a handy Google map link so they can navigate to us. Because our pool builder didn't inspire confidence we had them set up the dealer email address to be MY email address. Now I'm changing my email address and need to update. No one at Pentair seems to know how. I'm several weeks and many phone calls to Pentair into this. It's NOT in the Screenlogic email screen; I'm well familar with that screen. This is the DEALER alert.

    Does anyone know how to access the dealer alert email address? Or know a contact name at Pentair of someone who can change it?
    17,000 gal. saltwater, Pentair Intellichem, Ozone, Pebble Tech, 50' long negative edge

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    Mod Squad woodyp's Avatar
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    Re: Dealer alarm email update - where is that email?

    Have you contacted the dealer to see if they can help?
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    Re: Dealer alarm email update - where is that email?

    Have you logged into the protocol adaptor and looked at the email settings. This would have to be where it is triggered from since the screen also has the location Lat / Long
    Pool: 14,000-gal IG
    Filter: Pentair Sand Dollar, Pump: Pentair Superflo VS
    Automation: Pentair EasyTouch w/ Autelis, Lighting:Globrite
    Pentair SWG IC20, Prowler 820, K-2006


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    Olga's Avatar
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    Re: Dealer alarm email update - where is that email?

    Our current service company said they updated with Pentair but that didn't fix the problem. You're right, I should check with the initial pool builder, though that could be a tough go since we parted ways unhappily, they were clueless on Intellichem, and overall bafoons. I wonder if Pentair has us somehow affiliated with them still and therefore using that old email address.

    - - - Updated - - -

    Quote Originally Posted by jasong View Post
    Have you logged into the protocol adaptor and looked at the email settings. This would have to be where it is triggered from since the screen also has the location Lat / Long
    Do you mean Screenlogic? I know there's a page there to enter email addresses for alarm emails, but that's NOT where this is coming from. This is an address I supplied at initial pool setup and doesn't appear in the Screenlogic interface. Am I misunderstanding "protocol adapter" (the box hooked up to my network)?
    17,000 gal. saltwater, Pentair Intellichem, Ozone, Pebble Tech, 50' long negative edge

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    Re: Dealer alarm email update - where is that email?

    The protocol adaptor suits between the 4 wire keypad bus and your home network. Do you know how to get into there?
    Pool: 14,000-gal IG
    Filter: Pentair Sand Dollar, Pump: Pentair Superflo VS
    Automation: Pentair EasyTouch w/ Autelis, Lighting:Globrite
    Pentair SWG IC20, Prowler 820, K-2006


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    Olga's Avatar
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    Re: Dealer alarm email update - where is that email?

    Quote Originally Posted by jasong View Post
    The protocol adaptor suits between the 4 wire keypad bus and your home network. Do you know how to get into there?
    The only way I know to access is through Screenlogic. Do you have another way? I can log on to my network as router admin but how would that access the adaptor?

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    Re: Dealer alarm email update - where is that email?

    To get to the screen where you set the protocol adaptor up when it is new, you need ScreenLogic Connect. Once installed it should find the protocol adaptor on your network. This should give you a window to set your zip code and tnis is how the map is generated. Botyom lect is an email setup button.
    Pool: 14,000-gal IG
    Filter: Pentair Sand Dollar, Pump: Pentair Superflo VS
    Automation: Pentair EasyTouch w/ Autelis, Lighting:Globrite
    Pentair SWG IC20, Prowler 820, K-2006


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    Olga's Avatar
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    Re: Dealer alarm email update - where is that email?

    Quote Originally Posted by jasong View Post
    To get to the screen where you set the protocol adaptor up when it is new, you need ScreenLogic Connect. Once installed it should find the protocol adaptor on your network. This should give you a window to set your zip code and tnis is how the map is generated. Botyom lect is an email setup button.
    Right, we did all that with the tech support guy. And I had done it on my own before I called tech support. The email address I need to get rid of is not on the email setup screen.
    17,000 gal. saltwater, Pentair Intellichem, Ozone, Pebble Tech, 50' long negative edge

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