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Thread: Site logging me out

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    Paul & Crystal's Avatar
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    Site logging me out

    Hello,

    Is there a way to change the amount of time you can be on the site before it logs you out automatically. I am finding that while I am reading through a longer thread, the site logs me off and I have to log back in to continue my reading of other info.

    Thanks!

    Crystal
    60K 53 X 23 X 3'-10' IG Grecian Concrete aka "The Beast"
    TF100 XL with Speed Stir
    Dolphin M500 aka "The Beast Master"
    Sta Rite Max E Pro 2 HP - Hayward Pro Series Sand Filter S310T.
    My Pool Thread: Old School Pool

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    Mod Squad kimkats's Avatar
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    Re: Site logging me out

    Crystal, I will forward this to our IT guy. What are you reading the posts on? phone, desktop, laptop, tablet?

    Kim
    TFP Moderator 33x52 round AG 25,600 gals Sand Filter 1.5hp Pump - 2 Speed, SLAM, Pool School, Recommended Levels, Recommended Chemicals, Pool Math, Chlorine/CYA Chart, TF-100 Test Kit

  3. Back To Top    #3
    Paul & Crystal's Avatar
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    Re: Site logging me out

    Hi Kim,

    Laptop. If I am on my phone I never get logged out unless I want to.

    Thanks!

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    Mod Squad Texas Splash's Avatar
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    Re: Site logging me out

    Curious, are you selecting the "Remember me" box when you sign in?
    Pat (a.k.a. Texas Splash) ~ My Pool: Viking Fiberglass; 17,888 Gal; Waterway Supreme 2-sp/2-hp pump; Hayward Ctg filter; TF-100 w/ Speed Stir
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  5. Back To Top    #5
    Mod Squad kimkats's Avatar
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    Re: Site logging me out

    What is so weird to me is she is reading a thread/post and it logs her out WHILE she is reading!

    Crystal, Our IT guy is "out of the office" but checking in and out. Please do not think we don't care!

    Kim
    TFP Moderator 33x52 round AG 25,600 gals Sand Filter 1.5hp Pump - 2 Speed, SLAM, Pool School, Recommended Levels, Recommended Chemicals, Pool Math, Chlorine/CYA Chart, TF-100 Test Kit

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    Administrator Leebo's Avatar
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    Re: Site logging me out

    By any chance are you accessing the forum via an older bookmark? If so, can you update your bookmark to HTTPS rather than HTTP? More information can be found at the link below,
    Issue Logging In

    Let me know if that addresses the issue.

  7. Back To Top    #7

    Re: Site logging me out

    It's been my experience that this sort of oddity on a computer-based browser (that doesn't occur on the same account with a different browser) ends up being a cache or cookie based problem.

    OP, try clearing your cache and cookies in your browser on the problematic computer, shut the browser down completely and then restart it, login again being sure to check the "remember me" box, and see what happens.
    Mark
    -- Courtice, Ontario, Canada. "Cabo San Backyardo"
    12x16 3/4 inground - Hayward 3400VSP, Sand Filter, Rooftop 4x20 solar w/ Hayward GL235 automation.
    Previously installed at a neighbors, before, during & after photos HERE!

  8. Back To Top    #8
    Paul & Crystal's Avatar
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    Re: Site logging me out

    Hi,

    I am typing TFP in my browser to access. I am mostly using Mozilla but sometimes Edge. Most recently Mozilla. Maybe I will use Edge and see if it is still having the same issue. I am using HTTPS.

    I will try clearing my cache and cookies.

    TY!
    60K 53 X 23 X 3'-10' IG Grecian Concrete aka "The Beast"
    TF100 XL with Speed Stir
    Dolphin M500 aka "The Beast Master"
    Sta Rite Max E Pro 2 HP - Hayward Pro Series Sand Filter S310T.
    My Pool Thread: Old School Pool

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    Paul & Crystal's Avatar
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    Re: Site logging me out

    Well...It has not logged me out while reading a thread again...maybe that was just a one off or user error or maybe clearing the cookies and cache helped. But now I am finding that every time I go to log on...the first time tells me that I have an error called invalid redirect...then I try again and it lets me in. Not a huge deal, but thought techies might like to know.

    Thanks!
    60K 53 X 23 X 3'-10' IG Grecian Concrete aka "The Beast"
    TF100 XL with Speed Stir
    Dolphin M500 aka "The Beast Master"
    Sta Rite Max E Pro 2 HP - Hayward Pro Series Sand Filter S310T.
    My Pool Thread: Old School Pool

  10. Back To Top    #10
    Administrator Leebo's Avatar
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    Re: Site logging me out

    How are you first accessing the forum? Do you have a bookmark setup or type in a certain address??

  11. Back To Top    #11
    Paul & Crystal's Avatar
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    Re: Site logging me out

    I type tr into my browser address bar and then click the title when when it shows in my history drop down...
    60K 53 X 23 X 3'-10' IG Grecian Concrete aka "The Beast"
    TF100 XL with Speed Stir
    Dolphin M500 aka "The Beast Master"
    Sta Rite Max E Pro 2 HP - Hayward Pro Series Sand Filter S310T.
    My Pool Thread: Old School Pool

  12. Back To Top    #12
    Administrator Leebo's Avatar
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    Re: Site logging me out

    It's very likely the history dropdown is directing you to the HTTP page. I will look later tonight how to update this in Firefox once I get home.

  13. Back To Top    #13
    Paul & Crystal's Avatar
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    Re: Site logging me out

    Here's what it looks like in my address bar....

    Site logging me out
    60K 53 X 23 X 3'-10' IG Grecian Concrete aka "The Beast"
    TF100 XL with Speed Stir
    Dolphin M500 aka "The Beast Master"
    Sta Rite Max E Pro 2 HP - Hayward Pro Series Sand Filter S310T.
    My Pool Thread: Old School Pool

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    Re: Site logging me out

    Here's what you do.

    Start by typing "tr" just like you always do in your address bar. When troublefreepool pops up, click the down arrow on the right side of the address bar (it'll be next to the little circular refresh page icon). Use your mouse or down arrows to highlight the troublefreepool.com entry. Once highlighted, hold down shift and press delete. This will remove the entry for troublefreepool from the dropdown. Now go to the site again, and next time it shows up, it will be the most current URL.

    Let us know if you have any problems or confusion.
    8,500gal plaster in-ground with attached spa, two floor drains, one skimmer. Chlorine, City Water.
    Pentair WhisperFlo 1hp Pump, MagnaTek Midcentury EPlus motor, Pentair CleanNClear 200SF Cartridge filter, Purex Triton MiniMax 250 Gas Heater, Pentair SunLite, AutoFill.
    Kreepy Krauly Cruiser, TF-100 with SpeedStir. :D

  15. Back To Top    #15
    Paul & Crystal's Avatar
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    Re: Site logging me out

    Thank you so much....I'm now logging on and browsing with no problems.

    Crystal
    60K 53 X 23 X 3'-10' IG Grecian Concrete aka "The Beast"
    TF100 XL with Speed Stir
    Dolphin M500 aka "The Beast Master"
    Sta Rite Max E Pro 2 HP - Hayward Pro Series Sand Filter S310T.
    My Pool Thread: Old School Pool

  16. Back To Top    #16
    Mod Squad pooldv's Avatar
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    Re: Site logging me out

    Somebody give triptyx a free bucket of pucks as a prize for fixing that!
    TFP Moderator
    If TFP helped you or saved you money - Become a TFP Supporter! <--Click here
    2012 build and pics, 20k gal gunite, black onyx pebblesheen, OK flagstone, IntellifoVS, cart filter w/Pleatco, IC40 SWG, Solartouch, 5 12'x4' solar panels, HP50HA heat pump, 8mil solar cover, borates, TF-100 test kit, SONOS, Doheny's Discovery Robot, hot tub on bleach

  17. Back To Top    #17
    Paul & Crystal's Avatar
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    Re: Site logging me out

    I'm sure tripyx would appreciate those. They can be thrown at the computer when things are not going well.
    60K 53 X 23 X 3'-10' IG Grecian Concrete aka "The Beast"
    TF100 XL with Speed Stir
    Dolphin M500 aka "The Beast Master"
    Sta Rite Max E Pro 2 HP - Hayward Pro Series Sand Filter S310T.
    My Pool Thread: Old School Pool

  18. Back To Top    #18
    Mod Squad pooldv's Avatar
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    Re: Site logging me out

    LOL!!!
    TFP Moderator
    If TFP helped you or saved you money - Become a TFP Supporter! <--Click here
    2012 build and pics, 20k gal gunite, black onyx pebblesheen, OK flagstone, IntellifoVS, cart filter w/Pleatco, IC40 SWG, Solartouch, 5 12'x4' solar panels, HP50HA heat pump, 8mil solar cover, borates, TF-100 test kit, SONOS, Doheny's Discovery Robot, hot tub on bleach

  19. Back To Top    #19
    Mod Squad kimkats's Avatar
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    Re: Site logging me out

    Quote Originally Posted by Paul & Crystal View Post
    I'm sure tripyx would appreciate those. They can be thrown at the computer when things are not going well.
    I sure hope you stick around! You are fun!!!!!

    Kim
    TFP Moderator 33x52 round AG 25,600 gals Sand Filter 1.5hp Pump - 2 Speed, SLAM, Pool School, Recommended Levels, Recommended Chemicals, Pool Math, Chlorine/CYA Chart, TF-100 Test Kit

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    TFP Guide
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    Re: Site logging me out

    hehe, glad it worked for you! You can put that bucket of pucks next to the other bucket of pucks I bought a few days before finding TFP last year.
    8,500gal plaster in-ground with attached spa, two floor drains, one skimmer. Chlorine, City Water.
    Pentair WhisperFlo 1hp Pump, MagnaTek Midcentury EPlus motor, Pentair CleanNClear 200SF Cartridge filter, Purex Triton MiniMax 250 Gas Heater, Pentair SunLite, AutoFill.
    Kreepy Krauly Cruiser, TF-100 with SpeedStir. :D

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