I just had a pool company install brand new equipment for our pool, including a new Pentair Intelliflo 2VST pump, new Pentair SWG, Pentair cartridge filter & new Jandy IAqualink 2.0 upgrade for the VS pump.
When installing the new pump, "per code" he installed a new 20amp GFCI breaker for the pool pump, and already when testing the system the first time the breaker tripped, and he told me to "keep an eye on it, if it keeps tripping", we told him we want him to replace it right away since it doesn't bode well if a brand new breaker/equipment starts tripping the first time he turns it on, which he agreed to do.
Now after having the system run the scheduled program for just about a day (2 x 4 hrs morning & evening) it tripped again presumably when starting up the pump for the evening program (at least we never saw it run when we were outside, and when I checked the pool equipment around 9pm (2 hrs after start time) pool pump & everything else was off, but the jandy controller was saying that pump & SWG is on, checked the breaker and saw that it had tripped.
When talking with the installer he says it's a common occurrence with GFCI breakers being too sensitive and "sometimes they trip randomly, sometimes they don't" and that the only thing he can/will do is change the breaker to a non-GFCI breaker and that will fix the problem.
I called Pentair and asked about it, and he said he hadn't heard about any issue like that on a new pump, and said it could be bad wiring, a bad breaker or a bad "drive" on the pump. Of course the pool guy says there's nothing wrong with his wiring and that he "can't keep replacing GFCIs". We certainly don't want that either, we just want a reliable system that works, especially after spending close to 10k on new pool equipment...
I'm in the Los Angeles area, and it's in the middle of summer so everything by the pool equipment area is of course completely dry with low humidity.
Does this sound normal to you guys? For one thing it's code, and apparently he still wants to change it to non-code breakers to "fix the problem" and says that it's not a safety hazard because the motor isn't touching water. I don't know what to do, and he's not giving me any other options. Also not sure if the SWG is on the same breaker and if that would cause a safety hazard even if the pump supposedly wouldn't.
When installing the new pump, "per code" he installed a new 20amp GFCI breaker for the pool pump, and already when testing the system the first time the breaker tripped, and he told me to "keep an eye on it, if it keeps tripping", we told him we want him to replace it right away since it doesn't bode well if a brand new breaker/equipment starts tripping the first time he turns it on, which he agreed to do.
Now after having the system run the scheduled program for just about a day (2 x 4 hrs morning & evening) it tripped again presumably when starting up the pump for the evening program (at least we never saw it run when we were outside, and when I checked the pool equipment around 9pm (2 hrs after start time) pool pump & everything else was off, but the jandy controller was saying that pump & SWG is on, checked the breaker and saw that it had tripped.
When talking with the installer he says it's a common occurrence with GFCI breakers being too sensitive and "sometimes they trip randomly, sometimes they don't" and that the only thing he can/will do is change the breaker to a non-GFCI breaker and that will fix the problem.
I called Pentair and asked about it, and he said he hadn't heard about any issue like that on a new pump, and said it could be bad wiring, a bad breaker or a bad "drive" on the pump. Of course the pool guy says there's nothing wrong with his wiring and that he "can't keep replacing GFCIs". We certainly don't want that either, we just want a reliable system that works, especially after spending close to 10k on new pool equipment...
I'm in the Los Angeles area, and it's in the middle of summer so everything by the pool equipment area is of course completely dry with low humidity.
Does this sound normal to you guys? For one thing it's code, and apparently he still wants to change it to non-code breakers to "fix the problem" and says that it's not a safety hazard because the motor isn't touching water. I don't know what to do, and he's not giving me any other options. Also not sure if the SWG is on the same breaker and if that would cause a safety hazard even if the pump supposedly wouldn't.
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