Does anyone have any experience with this equipment? I installed one this past spring when switching to the EasyTouch 8 automation system. It has worked flawlessly until this past weekend. I can't connect via apps on the iPad or iPhone, nor the desktop program. The system still works fine, running the last current set-up I had programmed, I just can't control remotely anymore. I get an ERROR message saying "address invalid".
Pentair ScreenLogic2 Interface Wireless
- Thread starter Bdurdin65
- Start date
- May 23, 2015
- 24,379
- Pool Size
- 16000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
I assume you checked your router to see if it is still listed in the device records? Is this WiFi or hard-wired connection to your network?
It's WiFi and the Network Protocol Adapter is plugged in via LAN connection to the wireless router
- May 23, 2015
- 24,379
- Pool Size
- 16000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
Dumb follow-on question (makes me sound like Microsoft tech support) - you rebooted everything again I presume?
Sent from my iPhone using Tapatalk,16k gal SWG pool (All Pentair), QuadDE100 Filter, Taylor K-2006
Sent from my iPhone using Tapatalk,16k gal SWG pool (All Pentair), QuadDE100 Filter, Taylor K-2006
Yes I rebooted the router, and the wireless adapter/protocol adapter. The only thing I have done is disconnect the wireless antenna wire on the terminal at the EasyTouch. Not sure this would do anything as I did throw the breaker on the EasyTouch. Just strange as it worked fine Saturday night. I operated the hot tub and lights via iPhone. Then Sunday morning it won't connect.
- May 23, 2015
- 24,379
- Pool Size
- 16000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
Even dumberer question - Did you contact Pentair Tech support (1-800-831-7133)?
I know sometimes people write-off tech support as "oh, they'll never answer the phone" or "I'll be on the line for hours" but I have actually heard good things about Pentair's phone support. I called them once about something relatively minor with my SWG and they were totally happy to help me. It sounds like you're having a communications issue between the NPA and the EasyTouch panel. A quick glance of Pentair's chat support line and it looks like there's the potential for it to be either a bad antenna or a bad NPA. So Pentair will probably be able to diagnose it the quickest.
I know sometimes people write-off tech support as "oh, they'll never answer the phone" or "I'll be on the line for hours" but I have actually heard good things about Pentair's phone support. I called them once about something relatively minor with my SWG and they were totally happy to help me. It sounds like you're having a communications issue between the NPA and the EasyTouch panel. A quick glance of Pentair's chat support line and it looks like there's the potential for it to be either a bad antenna or a bad NPA. So Pentair will probably be able to diagnose it the quickest.
I put in a request on-line yesterday and got an automated assigned to email but haven't called yet. I plan on calling today after work. Thank you!
- May 23, 2015
- 24,379
- Pool Size
- 16000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
OK.
Yeah, I'm kind of a phone call guy when it comes to stuff like that. Unless they have a direct chat feature, I never trust the automated e-mail requests.
Good luck! Keep us all posted on what you find out.
Matt
Yeah, I'm kind of a phone call guy when it comes to stuff like that. Unless they have a direct chat feature, I never trust the automated e-mail requests.
Good luck! Keep us all posted on what you find out.
Matt
Pentair has an update for the system, have you downloaded it yet? Mine stopped when I updated my Mac. Downloaded new updates and it's working again.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
I'd echo Airboy's reply....
It's entirely possible you need to update your Screenlogic software and firmware. I noticed the same issues you saw, where the system was operating fine manually, but I couldn't control it remotely. Updating took care of things.
It's entirely possible you need to update your Screenlogic software and firmware. I noticed the same issues you saw, where the system was operating fine manually, but I couldn't control it remotely. Updating took care of things.
Well from what Pentair Tech Support says (and you were right JoyfulNoise, they are very helpful) it's the protocol adapter itself. I did have all the latest updates on the firmware and software installed. I'm sending him just the adapter and he's sending me another.
Good to hear that you are getting a good response from Pentair, I have a Screenlogic myself which still works great but nice to know they will stand behind it.
Well, my protocol adapter went out today, wont connect with my router. It is 8 months old, installed by me. Pentair is sending out a new one today, and I do not have to return the old one. I call that customer service. Kudos for them.
- May 23, 2015
- 24,379
- Pool Size
- 16000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
I have to this for my 8-button EasyTouch RF remote - it has never gone out on me, not one single time in all the years I've had it. I know everyone loves the ScreenLogic interface and all, but the NPAs seem to me to be a real weak-link in the chain. Glad to hear Pentair is stepping up though, kuddos to them.
Sent from my iPhone using Tapatalk,16k gal SWG pool (All Pentair), QuadDE100 Filter, Taylor K-2006
Sent from my iPhone using Tapatalk,16k gal SWG pool (All Pentair), QuadDE100 Filter, Taylor K-2006