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Hi friends- we are getting the polar vortex weather that everyone else is and it is about 20 degrees (was lower this morning). I just noticed that our pool was nearly overflowing but our spa is almost empty!!! I have no idea what happened or what is going on or what I’m supposed to do to fix...

I just ran my robot for the first time since our new Aquapure1400 was installed and it collected SO MUCH rock/pebble debris. I tested the salt and it’s at 3800 which is too high according to the instructions (upper limit is 3500). Could the Salt level be causing this?? help!!

hello friends! Our AquaPure 1400 SWG was just installed. I was not home when the installer put it in and the gentleman who came by today to check it did not have answers to several of my questions. I may have completely misunderstood the recommendations for which SWG to get but I thought this...

Hi all - we are taking the plunge and converting our chlorinator to a SWG and I am beyond excited. What questions should I ask the installer to ensure we are getting a good product installed and the correct size, etc.? I sent him a picture (same one attached) and he said a Jandy unit would...

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Hi everybody! I noticed today that the green tube that connects the Eclipse10 oZone box to my skimmer pipe broke off. I know I don’t need this but the plastic cover for the tube has a hole in it so there is air coming in (or out?) do they make little pvc screws to cover this and cap it off? If...

Hi pros- we have some calcium scale (at least I think that’s what it is) around the stone/grout by our spa waterfall. This is the only place I’ve noticed any scale. If it is calcium scale, do I use 100% Muriatic acid to remove it? A pumice stone doesn’t seem to be doing anything. 1. If I DO...

Hi experts! I noticed this afternoon, about 3pm, that our waterfall feature from the spa to the pool was not running - which ALWAYS runs when the pump is on. Pump runs from 10am- 6pm. I went back to the equipment and noticed that I couldn’t see the water in the pump basket- it was foggy/steamy...

Hi all - I wasn't exactly sure where to post this, but as I am still fairly new to pool ownership...this was my best guess: I know it's hard to see, but is the discoloration on our pebbeTec finish cause for concern? I honestly don't know if it's been there since we moved here (4 mo) or if it's...

Hi experts! Our pool has never been clearer and my other pool owning friend complimented how nice it looks/what a big improvement he noticed since I've been following the TFP method, so THANK YA! Now that I've been personally caring for the pool for a month or so, I've noticed by pH likes to...

Hi all! My CH has been a tad low, about 250, since refilling water and I’m not sure if it’s so low that I need to add chemicals? My pool Math app says it’s within range but not the IDEAL range. So thoughts on adding? Thoughts on what to add? I just used up the last of my cal-hypo granules...

Good morning! I have been testing my water daily for the last 3 days and my pH is steadily going up. We've had two big rain storms the last two days. TA is a steady 60. Is there a TFP recommended chemical (muriatic or dry acid, etc) to lower it? I don't have any on hand, so will scoop what I...

Hi! New to pool ownership and have found this website so helpful- thanks! I have a few questions: 1. the pool we inherited has a pebbletec surface- does that mean it is fiberglass, vinyl or plaster? Or none of the above? 2. how long does it take for an accurate CYA reading after draining...