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We've been going back and forth with the PB for the last month. He insists that a dark spot is caused by scaling and continues to offer up more acid wash as the only solution which has been refuted by the Stonescapes rep. He claims that start up Ph should be no more than 6.0 and his own start...

Thanks, that's what I thought too.

PB and plastering sub came out last week to look at the dark spot, which has not gone away. I explained that I was most concerned about any structural problems. Immediately, both said that it was likely a hydration stain caused by pooled water before filling and suggested torching the spot...

Thanks! PB didn't show up but sent start up guy. Pretty good explanation from him and my own pool test kit matched his own results with appropriate chemicals put in -- will test tomorrow to make sure. Totally agree with your assessment of contractors -- just want to get paid and move on...

Thank you! The splotch seemed to fade away in the sunshine and after the acid wash yesterday but immediately appeared again as soon as the fill water reached that spot. There was a hollow spot in that area that was chipped away and later covered with bond coat. The plastering crew head looked...

Thank you. I read all of these and learned a lot Fast forward. Pool steps were repaired and then holidays so just yesterday pool was plastered. Today waiting for acid wash and then fill. I noticed this spot, about the size of plate and more in the spa. Are these ok/normal?

I've been making progress payments as work is completed per the contract. I asked for chipping out the hollow spots prior to bond coating. Turns out portions of the step are completely deteriorated! Huge thanks to all of you for advice.

Thank you! I forgot to mention that the crew found a few "hollow" spots that have not yet been repaired. Is it ok to resurface over the hollow spots without repair or should those be fixed first and then resurface.

We're novices in all things pool. We're in the process of having the pool resurfaced, new tiles, new lights. We've had a few hiccups along the way and now are facing a 2-3 week holiday/vacation season. The pool company is now rushing to get everything done in the next few days and I'm...