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UGH! I don't know what got into my 3 year old (who easily potty trained a year ago) — but he pooped in our hot tub. What do we need to do? Drain everything and start over? Replace filters? Obviously disinfect. I'm so irritated because we JUST drained and balanced the chemicals a week ago and...

Hey there! I posted quite a while back about a mystery tear in our Coverstar pool cover just months after it was installed. We had it patched and have done fine with it until this fall when we had another mystery tear in a totally different place. The pool guy and the coverstar guy both came...

The pipe coming out of the pipe does not feel warm to the touch. The heater says its a Hayward H250FDN I’m not sure how to check the flow rate? Do you mean on the pump? That’s set to high- our pool guy said it needs to be on high for the heater to run. Here is another picture. Not sure if it’s...

Everything is Hayward, it’s not a regular chlorine pool. I’m not sure how to determine the flow rate but we have the pump turned on high. Here are some images. Let me know if other pictures would help. We currently have the pump on high, heater on (it’s hot), I can feel water running through...

How can I tell this?

Pool is about 25,000 gallons. the heater has been on for several hours and the temp hasnt increased at all. Last year when it ran there was a discernible difference in the temp of the water coming out of the jets than what was in the pool. The water coming out of the jets still feels ice cold...

Hi there! We are trying to get our pool going for the summer but our heater doesn’t seem to be heating the pool. We can hear the heater ignite, we can hear and smell the gas running. The top of the heater is hot to the touch with hot air coming out of the vent. The light on the front says bo...

The coverstar guy came out with our pool installer while we were gone on vacation and they determined it was likely "vandalism." I think they're crazy. it doesn't look like vandalism at all. But I suppose that way the manufacturer doesn't have to take any blame for it and the installer doesn't...

We live in a very small neighborhood with just 15 homes with each of our homes set on between 2-5 acres of property. The only kids in the neighborhood are my own, my nieces (who live down the road), and a few other kids who are entirely too young to be out without parents. Vandalism isn't likely...

I 100% agree. My husband even brought that up to the pool guy, but the pool guy just said he didn't see anything wrong. It must have been something outside of the cover/install that ripped it. I'm not sure what we can do since Coverstar won't work directly with us? I am hoping that the guy...

No, there hasn't been anything sharp on the brush or pump cover. We haven't used the brush on the cover other than just today to sweep some leaves off. I'm beyond frustrated. Our pool builder came out today and he spent nearly an hour outside with my husband and they investigated all sorts of...

Nope, no auto cleaner or anything at all in the pool. I'm attaching a picture of the whole pool + pictures I took yesterday of that screw we saw. I'm not sure the screw is quite in the right place though. Whole pool Screw at end of pool Another image of screw Screw with cover partially rolled up

Hi there, Heard back from Coverstar about the small holes along each said and they said this is called “vented webbing” and it allows chlorine gas to evaporate above the cover so it doesn’t dry out the liner. So the snow melted and we got the water pumped off and were able to take a closer...

It shouldn't rip from someone stepping on it. They advertise these as being able to hold up to people walking on them. On our last one, that was in fact the case. Not that we encouraged it, however it did happen.

What did they say about the holes? My husband called and he forgot to ask what they were, he said he referred to them and he said they acted like they were supposed to be there. Did you feel the top and edges of the back wall? We have not yet. We got dumped on with snow and it's still coming...

We called CoverStar and they were no help. They said we needed to work through the pool company that installed it and if we wanted them to come out, it would be $600 just for the service call. We can’t do much investigation now because we just had 8 inches of snow dumped on us last night...

My husband said he asked the installer why the holes were there and he said they are there for ventilation. The water leve is currently just above the middle of the skimmer. We didn’t lower the water level at all when the pool was winterized. Are you saying we should feel for something pointy...

The holes were there when it was installed - they are very uniform up and down both sids of the cover. The water level is exactly where the pool builder told us it should be kept. I specifically asked, because it looked low to me too! We removed the lid over the roller and couldn't find...

We opened up the pool and there is absolutely nothing in the pool. No evidence anything fell in or on the cover. There weren't any pool toys in there that could have caught on it because we don't have any pool toys (and I double checked in the pool and there just wasn't even anything in the pool...

We'll be opening it to look at it more this weekend. We've had some snow/ice and didn't want to open it until it melted. There's supposed to be a warm up this weekend, so we'll be able to check. We'll see if by chance there is something that's in the pool that fell in. But I can't imagine what...

Here's a couple more pictures. My husband sent these along to the builder today too and told him we really didn't see any evidence that anything had fallen on the pool. He said he'd send them along to coverstar and ask them what they thought. I guess there isn't anything else we can do, is...